Delivery Manager

1 month ago

Bengaluru, India Edge Executive Search Full time

Job Description :


Our client is a top-tier technology company recognized for delivering innovative, customer-centric solutions to industries worldwide. Known for their commitment to excellence, they offer cutting-edge products and services that drive transformation and ensure high customer satisfaction. With a global presence, they continuously adapt to the changing needs of the market, helping clients stay ahead of the curve in an increasingly competitive landscape.

Position Overview :

We are seeking an experienced Delivery Manager to oversee service delivery for a portfolio of high-value clients across India and international markets. In this role, you will manage the end-to-end service delivery process, ensuring operational excellence, cost-efficiency, and customer satisfaction. This position requires a strategic, results-driven leader with strong experience in service delivery management, client relationships, and team leadership.

As the Delivery Manager, you will collaborate with internal teams, customer operations, and project leaders to drive successful project execution and ensure that service delivery aligns with both client expectations and business objectives.

Key Responsibilities :


- Service Delivery Management : Oversee daily service operations, ensuring performance aligns with financial and operational KPIs, such as cost efficiency and customer satisfaction. Ensure that services are delivered on time and meet agreed-upon quality standards.


- Stakeholder Engagement : Serve as the primary point of contact for operational matters, working closely with project leads, customer operations teams, and senior management. Build strong relationships with key stakeholders to foster collaboration and trust.


- Planning & Reporting : Lead planning and execution of service delivery projects, managing timelines, resources, and milestones. Provide regular updates to senior leadership and clients on project status, risks, and resolutions.


- Resource & Performance Management : Optimize resource allocation across teams to maximize efficiency. Ensure effective team development, training, and performance management, promoting a culture of continuous improvement.


- Process Improvement & Governance : Evaluate operational performance and implement process improvements. Drive initiatives that enhance service delivery, such as automation, and ensure governance of SLAs and KPIs to improve overall service quality.


- Client Relationship Development : Engage proactively with clients to understand their needs, identify opportunities, and ensure customer satisfaction. Help develop tailored solutions to meet client requirements and expand business opportunities.


- Innovation & Transformation : Drive innovation in service delivery through the adoption of new technologies and best practices. Lead initiatives to transform service operations and enhance delivery capabilities.


- Flexibility & Travel : This role requires flexibility to work across other metro locations in South India, depending on business needs.


Qualifications & Experience :

- Experience : Proven experience in a service delivery management role, managing large teams and key accounts, preferably in IT, telecom, or related sectors.


- KPI & SLA Management : Strong understanding of financial and operational KPIs, SLA management, and service performance monitoring.


- Communication & Leadership : Excellent communication and leadership skills, with the ability to manage client relationships and lead cross-functional teams effectively.


(ref:hirist.tech)

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