Delivery Manager
2 weeks ago
Job Description :
Our client is a top-tier technology company recognized for delivering innovative, customer-centric solutions to industries worldwide. Known for their commitment to excellence, they offer cutting-edge products and services that drive transformation and ensure high customer satisfaction. With a global presence, they continuously adapt to the changing needs of the market, helping clients stay ahead of the curve in an increasingly competitive landscape.
Position Overview :
We are seeking an experienced Delivery Manager to oversee service delivery for a portfolio of high-value clients across India and international markets. In this role, you will manage the end-to-end service delivery process, ensuring operational excellence, cost-efficiency, and customer satisfaction. This position requires a strategic, results-driven leader with strong experience in service delivery management, client relationships, and team leadership.
As the Delivery Manager, you will collaborate with internal teams, customer operations, and project leaders to drive successful project execution and ensure that service delivery aligns with both client expectations and business objectives.
Key Responsibilities :
- Service Delivery Management : Oversee daily service operations, ensuring performance aligns with financial and operational KPIs, such as cost efficiency and customer satisfaction. Ensure that services are delivered on time and meet agreed-upon quality standards.
- Stakeholder Engagement : Serve as the primary point of contact for operational matters, working closely with project leads, customer operations teams, and senior management. Build strong relationships with key stakeholders to foster collaboration and trust.
- Planning & Reporting : Lead planning and execution of service delivery projects, managing timelines, resources, and milestones. Provide regular updates to senior leadership and clients on project status, risks, and resolutions.
- Resource & Performance Management : Optimize resource allocation across teams to maximize efficiency. Ensure effective team development, training, and performance management, promoting a culture of continuous improvement.
- Process Improvement & Governance : Evaluate operational performance and implement process improvements. Drive initiatives that enhance service delivery, such as automation, and ensure governance of SLAs and KPIs to improve overall service quality.
- Client Relationship Development : Engage proactively with clients to understand their needs, identify opportunities, and ensure customer satisfaction. Help develop tailored solutions to meet client requirements and expand business opportunities.
- Innovation & Transformation : Drive innovation in service delivery through the adoption of new technologies and best practices. Lead initiatives to transform service operations and enhance delivery capabilities.
- Flexibility & Travel : This role requires flexibility to work across other metro locations in South India, depending on business needs.
Qualifications & Experience :
- Experience : Proven experience in a service delivery management role, managing large teams and key accounts, preferably in IT, telecom, or related sectors.
- KPI & SLA Management : Strong understanding of financial and operational KPIs, SLA management, and service performance monitoring.
- Communication & Leadership : Excellent communication and leadership skills, with the ability to manage client relationships and lead cross-functional teams effectively.
(ref:hirist.tech)
-
Delivery Manager
4 days ago
Bengaluru, India Infosys Full timeResponsibilities:Business PlanningReviews and provide inputs to Account plans specific to delivery capabilities, execution of the delivery plan as given in the account plan, Provide account level as well as DU level inputs to the operations team for the Unit business planning exercise in order to make business plan more relevant and close to...
-
Delivery Manager
3 weeks ago
Bengaluru, India NR Consulting - India Full timeJob Title: Delivery Manager Experience: 15+ yearsLocation: BangaloreJob Description: - Senior Delivery Manager role managing key client engagements - Experience in Agile Project Deliveries, Client Management, P&L, and People Management - Must manage a team of 200+ FTE - Based in Bangalore, working 3 days a week from the office - Client-facing role...
-
Delivery Manager
4 days ago
Bengaluru, India Wipro Full timeHi,Hope you are doing well!We are actively hiring for a PDL (Practice Delivery Lead) / Delivery Manager Role with total of 20+ yrs of experience in market.About the Company - Wipro Limited is a leading global information technology, consulting and business process services company . Wipro is recognized globally for its comprehensive portfolio of services,...
-
Delivery manager
7 days ago
Bengaluru, India Wipro Full timeHi,Hope you are doing well!We are actively hiring for a PDL (Practice Delivery Lead) / Delivery Manager Role with total of 20+ yrs of experience in market.About the Company - Wipro Limited is a leading global information technology, consulting and business process services company. Wipro is recognized globally for its comprehensive portfolio of services,...
-
Delivery Manager
2 weeks ago
Bengaluru, Karnataka, India Wipro Full timeJob DescriptionRole PurposeThe purpose of this role is to oversee the delivery of projects within an account, ensuring seamless execution and customer satisfaction. As a Delivery Manager, you will drive various projects, operations, and delivery governance, ensuring the right talent supply chain to optimize customer satisfaction and cost of delivery.Key...
-
Delivery Manager
2 weeks ago
Bengaluru, Karnataka, India Wipro Full timeJob OverviewAs a Delivery Manager at Wipro, you will be responsible for managing delivery within an account by driving various projects, operations, and delivery governance. Your primary goal will be to ensure right talent supply chain optimization for customer satisfaction and cost of delivery.Key ResponsibilitiesDrive and deploy account/project delivery...
-
Delivery manager
3 days ago
Bengaluru, India Wipro Full timeRole : Delivery ManagerExperience: 7+ YearsLocation: Bengaluru/Chennai/HyderabadJob description:Must have BFSI domain ExperienceExcellent written and oral communication skills, People management skills.Should be capable of front-ending with customer.Proactive, willing to learn and adapt quickly to changes.Able to come with out of the box thinking.Must be...
-
Delivery Manager
6 days ago
Bengaluru, India Wipro Full timeHi,Hope you are doing well!We are actively hiring for a PDL (Practice Delivery Lead) / Delivery Manager Role with total of 20+ yrs of experience in market.About the Company - Wipro Limited is a leading global information technology, consulting and business process services company. Wipro is recognized globally for its comprehensive portfolio of services,...
-
Delivery Manager
1 week ago
Bengaluru, India Wipro Full timeHi,Hope you are doing well!We are actively hiring for a PDL (Practice Delivery Lead) / Delivery Manager Role with total of 20+ yrs of experience in market.About the Company - Wipro Limited is a leading global information technology, consulting and business process services company. Wipro is recognized globally for its comprehensive portfolio of services,...
-
Delivery Manager
7 days ago
Bengaluru, India Wipro Full timeHi,Hope you are doing well!We are actively hiring for a PDL (Practice Delivery Lead) / Delivery Manager Role with total of 20+ yrs of experience in market.About the Company - Wipro Limited is a leading global information technology, consulting and business process services company. Wipro is recognized globally for its comprehensive portfolio of services,...
-
Delivery Manager
7 days ago
Bengaluru, India Wipro Full timeHi, Hope you are doing well! We are actively hiring for a PDL (Practice Delivery Lead) / Delivery Manager Role with total of 20+ yrs of experience in market. About the Company - Wipro Limited is a leading global information technology, consulting and business process services company . Wipro is recognized globally for its comprehensive portfolio of...
-
Delivery Manager
5 months ago
Bengaluru, India Wipro Full timeRole Purpose The purpose of the role is to manage delivery within an account by driving various projects, operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery Do Delivery Management Ensure seamless delivery of projects in an account Interact with presales team during RFP stage/...
-
Delivery Manager
4 days ago
Bengaluru, India Infosys Full timeResponsibilities:Business PlanningReviews and provide inputs to Account plans specific to delivery capabilities, execution of the delivery plan as given in the account plan, Provide account level as well as DU level inputs to the operations team for the Unit business planning exercise in order to make business plan more relevant and close to...
-
Delivery Manager
4 days ago
Bengaluru, India Infosys Full timeResponsibilities:Business PlanningReviews and provide inputs to Account plans specific to delivery capabilities, execution of the delivery plan as given in the account plan, Provide account level as well as DU level inputs to the operations team for the Unit business planning exercise in order to make business plan more relevant and close to...
-
Delivery Manager
2 months ago
Bengaluru, India NETSACH GLOBAL Full timeGreetings from Netsach - A Cyber Security Company.Job Description Minimum of 8+ years of experience in project management within the telecom OSS/BSS domain. Experience in managing complex, large-scale projects is preferred. Delivery Manager in Telecom OSS/BSS is responsible for ensuring the timely, within-budget, and quality delivery of OSS/BSS projects....
-
Delivery Manager
7 days ago
Bengaluru, India Wipro Full timeHi,Hope you are doing well!We are actively hiring for a PDL (Practice Delivery Lead) / Delivery Manager Role with total of 20+ yrs of experience in market.About the Company- Wipro Limited isa leading global information technology, consulting and business process services company . Wipro is recognized globally for its comprehensive portfolio of services,...
-
Delivery Manager
2 weeks ago
Bengaluru, India Aurigo Software Technologies - India Full timeRole Summary:• As a Delivery Manager / Scrum Master act as a custodian for the Agile process and ensure allscrum processes are applied• Practical knowledge of Project Management 101 – Scope, Schedule, Cost, Quality, Risk &Resources, with a strong focus on Customer Delight• You will be a key facilitator for the offshore delivery team in professional...
-
IT Delivery Manager
4 weeks ago
Bengaluru, Karnataka, India Focus Edumatics Pvt Ltd Full timeJob Title: IT Delivery ManagerFocus Edumatics Pvt Ltd is seeking a highly skilled IT Delivery Manager to drive Service Desk, Automation, and Strategic Systems Delivery functions within our global IT Operations organization. In this role, you will report to the IT Manager and be responsible for driving the development and implementation of IT service desk...
-
Delivery Manager
4 days ago
Bengaluru, India Wipro Full timeRole : Delivery ManagerExperience: 7+ YearsLocation: Bengaluru/Chennai/HyderabadJob description:Must have BFSI domain ExperienceExcellent written and oral communication skills, People management skills.Should be capable of front-ending with customer.Proactive, willing to learn and adapt quickly to changes.Able to come with out of the box thinking.Must be...
-
Delivery Manager
4 days ago
Bengaluru, India Wipro Full timeRole : Delivery Manager Experience: 7+ Years Location: Bengaluru/Chennai/Hyderabad Job description: Must have BFSI domain Experience Excellent written and oral communication skills, People management skills. Should be capable of front-ending with customer. Proactive, willing to learn and adapt quickly to changes. Able to come with out of the box thinking....