Delivery Manager

1 month ago

Bengaluru, India MetricStream Full time
Delivery Manager
MetricStream is seeking an experienced Delivery Manager to join Customer Services Team. In this role you will be responsibility is for making sure that services are being seamlessly delivered to the client organization. Includes taking charge of a variety of tasks such as leading project teams, monitoring progress, tracking KPIs, working amicably with cross-functional teams, resolving issues and conflicts, efficient client management, timely communications and managing budgets. Delivery Manager own a vital role in boosting the user experience by ensuring the smooth delivery of services that meet and exceed customer demands.
You will work closely with a team of Solutions engineers, Engineering and QA team, MetricStream’s customers, product management and support organizations to develop and deliver high quality applications.
Job Location : - Bengaluru
Key Responsibilities
Interact with MetricStream’s internal & external stakeholders to manage accounts efficiently.
Identify customer needs by maintaining an excellent relationship with stakeholders.
Responsible for end to end implementation of Apps/Solutions.
At least 5 years of experience working in the services organization of a product company using various delivery methodologies (Waterfall, Agile, etc.)
Developing a deep understanding of projects to gain insights into the scope of service delivery.
Provides proactive visibility to all stakeholders; effectively communicates delivery targets, commitments and progress. Avoid surprises.
Manage a team of engineers to develop and support applications that or of the highest quality and are delivered in a timely + cost efficient manner. Helping to identify and remove impediments impacting the team’s productivity and ability to deliver.
Work closely with MetricStream’s Product Management and R&D for Issues and road map scope delivery.
Strong understanding of delivery and go-to-market methods and metrics
Prioritizing incidents according to their urgency, work with cross functional teams (Platform, Product, Cloud etc.) and influence on the business
Skills and Experience
10+ years of experience leading customer services teams, preferably in the SaaS industry
Strong enterprise business application design and development experience with global fortune 500 companies.
Expert in delivering projects on budget, schedule and quality.
Expert in creating and tracking project artifacts like Project charter, WBS, budget file, schedule, SOW, project risk register etc
Expert in managing customer expectations and Passionate about customer success
Work with different teams like Solutions, Engineering, Product Management and customer team to have detailed WBS and drive project deliverables
Able to work collaboratively with different groups outside of Customer Services to ensure customer success
Take initiative, participate and drive BU initiatives
Prior experience with GRC software implementation
Strong knowledge of SQL, Relational databases and Data Modeling
Exposure to AI/GenAI in solutioning
Strong comprehension, analytical and problem-solving skills
Excellent communication skills (written & verbal) are mandatory
PMP or equivalent project management certification
Education
BE/ BTech/ MCA/ MTech

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