Order Management Customer Service Specialist

1 day ago


Palakkad, Kerala, India beBeeCustomerService Full time ₹ 7,00,000 - ₹ 11,00,000

Customer Service Representative Role

We are seeking a skilled customer service professional to manage and resolve customer inquiries related to orders.

The ideal candidate will be responsible for tracking, shipping, and delivery issues. In addition, they will provide exceptional customer service via phone, email, and chat, ensuring timely and accurate resolutions to customer queries.

Main Responsibilities:

  • Resolve customer inquiries related to orders, including tracking, shipping, and delivery issues.
  • Provide excellent customer service via various communication channels.
  • Analyze and resolve complex customer complaints, escalating issues to management as necessary.
  • Investigate and resolve order discrepancies, including missing or damaged items.
  • Communicate with internal teams to resolve order-related issues.
  • Identify areas for process improvement and suggest solutions to enhance customer satisfaction and order management efficiency.

Required Skills:

  • 1-2 years of customer service experience, preferably in order management.
  • Excellent communication, problem-solving, and analytical skills.
  • Strong attention to detail and ability to multitask.
  • Proficiency in Microsoft Office.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Fluency in English (written and verbal).


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