Telecom Order Management Specialist

21 hours ago


Palakkad, Kerala, India beBeeTelecom Full time ₹ 80,00,000 - ₹ 1,20,00,000
Telecom Order Management Expert

Job Summary:

We are seeking a skilled Telecom Order Management Expert to join our team. The ideal candidate will have hands-on experience in designing, developing, and implementing solutions on the ServiceNow platform, specifically in the Order Management for Telecom (OMT) module.

The successful candidate will collaborate with cross-functional teams to gather and analyze requirements, develop ServiceNow catalog items, workflows, business rules, client scripts, UI policies, and custom applications to meet telecom order management needs.

Key Responsibilities:

  • Design, develop, and implement solutions on the ServiceNow platform, specifically in the Order Management for Telecom (OMT) module
  • Collaborate with Business Analysts, Solution Architects, and cross-functional teams to gather and analyze requirements
  • Develop ServiceNow catalog items, workflows, business rules, client scripts, UI policies, and custom applications to meet telecom order management needs
  • Configure and customize Order Management modules to enable seamless handling of product orders, service requests, and provisioning workflows
  • Integrate ServiceNow with third-party systems, OSS/BSS platforms, and legacy systems commonly used in telecom environments
  • Support UAT, defect fixing, and performance tuning for order management processes
  • Follow Agile delivery practices and participate in daily stand-ups, sprint planning, and retrospectives

Required Skills and Qualifications:

Hands-on development experience in ServiceNow platform

Strong knowledge of ServiceNow Order Management for Telecom (OMT) module

Experience in ServiceNow CSM (Customer Service Management) and/or ITSM is an advantage

Proficient in JavaScript, REST/SOAP integrations, ServiceNow Flow Designer, and Service Portal

Telecom domain knowledge, particularly Order-to-Activation processes, Product Catalogs, Service Requests, and Fulfillment

Ability to write technical documentation, design documents, and deployment guides

Experience in working in Agile/DevOps environments

Benefits:

Competitive salary and benefits package

Opportunities for professional growth and development

Collaborative and dynamic work environment



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