
Telecom Order Management Specialist
21 hours ago
Job Summary:
We are seeking a skilled Telecom Order Management Expert to join our team. The ideal candidate will have hands-on experience in designing, developing, and implementing solutions on the ServiceNow platform, specifically in the Order Management for Telecom (OMT) module.
The successful candidate will collaborate with cross-functional teams to gather and analyze requirements, develop ServiceNow catalog items, workflows, business rules, client scripts, UI policies, and custom applications to meet telecom order management needs.
Key Responsibilities:
- Design, develop, and implement solutions on the ServiceNow platform, specifically in the Order Management for Telecom (OMT) module
- Collaborate with Business Analysts, Solution Architects, and cross-functional teams to gather and analyze requirements
- Develop ServiceNow catalog items, workflows, business rules, client scripts, UI policies, and custom applications to meet telecom order management needs
- Configure and customize Order Management modules to enable seamless handling of product orders, service requests, and provisioning workflows
- Integrate ServiceNow with third-party systems, OSS/BSS platforms, and legacy systems commonly used in telecom environments
- Support UAT, defect fixing, and performance tuning for order management processes
- Follow Agile delivery practices and participate in daily stand-ups, sprint planning, and retrospectives
Required Skills and Qualifications:
Hands-on development experience in ServiceNow platform
Strong knowledge of ServiceNow Order Management for Telecom (OMT) module
Experience in ServiceNow CSM (Customer Service Management) and/or ITSM is an advantage
Proficient in JavaScript, REST/SOAP integrations, ServiceNow Flow Designer, and Service Portal
Telecom domain knowledge, particularly Order-to-Activation processes, Product Catalogs, Service Requests, and Fulfillment
Ability to write technical documentation, design documents, and deployment guides
Experience in working in Agile/DevOps environments
Benefits:
Competitive salary and benefits package
Opportunities for professional growth and development
Collaborative and dynamic work environment
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