Customer Service Ambassador

2 days ago


Palakkad, Kerala, India beBeeExperience Full time ₹ 35,00,000 - ₹ 45,00,000

We are seeking a dedicated and customer-focused professional to join our team as a Customer Experience Specialist.

Ecomous is a leading e-commerce company that accelerates direct-to-consumer (D2C) brands in various niches, including haircare, pet care, and wellness.

Key Responsibilities:
  • Deliver exceptional customer experiences through phone calls, emails, and chat channels, ensuring timely and effective issue resolution.
  • Collect feedback from customers to enhance overall satisfaction and drive business growth.
  • Efficiently manage logistics and order management processes to meet customer expectations.
Requirements:
  • Excellent customer service, problem-solving, and interpersonal skills, with a strong ability to analyze and act on customer feedback.
  • Strong verbal and written communication abilities, with a focus on clear and concise messaging.
  • Effective handling of customer inquiries and issue resolution, with a commitment to resolving issues promptly.
  • Proficiency in Microsoft Excel and basic logistics understanding, with a willingness to learn and adapt to new systems and processes.
  • Attention to detail and teamwork skills, with a collaborative approach to achieving business objectives.
Preferred Qualifications:
  • Previous experience in customer service or logistics roles, with a proven track record of delivering excellent customer experiences.
  • Strong fluency in English, with additional language skills a plus.


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