
Desktop Technical Expert
1 day ago
Job Summary
We are seeking a skilled Desktop Support Specialist to join our team.
The successful candidate will be responsible for providing first-level technical support for desktops, laptops, and peripherals, troubleshooting issues related to Microsoft Outlook and installing, configuring, and maintaining Windows OS.
The ideal candidate will have strong hands-on experience with Outlook troubleshooting, proficiency in Windows OS configuration & installation, and working knowledge of ticketing tools like ServiceNow, Remedy, or similar.
Key Responsibilities:
- Troubleshoot and resolve issues related to Microsoft Outlook, including email configuration, sync issues, PST management, etc.
- Install, configure, and maintain Windows OS and basic software applications.
- Use ticketing tools to log, track, and close IT support tickets as per SLA.
- Perform system upgrades, patches, and hardware/software installations, and coordinate with other IT teams for escalations or network-related issues.
- Maintain asset records and ensure proper documentation of support tasks.
Requirements:
- Graduation in any stream (B.A., B.Sc., B.Com., B.Tech, etc.)
- Minimum 1.5 years of relevant desktop support experience
- Immediate or short notice joiners preferred
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