Customer Contact Representative

7 days ago

Jamnagar, Gujarat, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Contact Centre Representative

We are seeking a dedicated and enthusiastic representative to join our contact centre team.

Key Responsibilities:

1. Respond promptly and effectively to customer inquiries through various channels, including phone and email.

2. Provide accurate information about products and services, maintaining a high level of professionalism and empathy in all interactions with customers.

3. Proactively reach out to customers to understand and address their concerns, monitoring and evaluating customer feedback and ratings to identify areas for improvement in the customer support process.

4. Proactively address and resolve customer complaints and concerns, focusing on achieving high customer satisfaction scores.

5. Stay up-to-date with the company's offerings, updates, and promotions, continuously educating yourself about the industry and relevant trends.

6. Collaborate closely with colleagues to address gaps based on customer feedback, maintaining clear and effective communication with customers, colleagues, and other teams within the organisation.

7. Provide regular updates to customers about the status of their inquiries or issues, conducting quality checks on interactions with customers to ensure consistent service quality.

8. Efficiently manage workload and prioritise tasks to meet or exceed established service level agreements (SLAs) and response times.

9. Keep accurate records of customer interactions, issues, and resolutions, generating reports on support-related metrics, such as response times, resolution rates, and customer satisfaction scores.

Requirements:

1. A minimum of 1 year of experience in a customer support position.

2. Excellent English communication skills (both written and spoken).

3. Proficiency in customer support software and Google Sheets/Docs.

4. Outstanding written and verbal communication skills.

5. Good understanding of management practices and techniques.

Who can apply:

Candidates with a bachelor's degree in business administration or a relevant field are encouraged to apply.

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