Contact Center Solutions Specialist

5 days ago


Jamnagar, Gujarat, India beBeeAmazonConnect Full time ₹ 1,08,30,000 - ₹ 2,16,60,000
Job Title

An Amazon Connect Architect is responsible for designing and implementing scalable contact center solutions using Amazon Connect.

  • Solution Architecture & Design:
    • Architect, design, and implement scalable contact center solutions using Amazon Connect.
    • Integrate Amazon Connect with AWS services (Lambda, Lex, S3, DynamoDB, Kinesis) and external systems (CRM, ticketing, analytics).
  • Development & Customization:
    • Build and enhance call flows, IVR, and omnichannel solutions (voice, chat, messaging).
    • Develop AWS Lambda functions, APIs, and automation scripts to support integrations.
    • Customize dashboards and reporting for actionable customer insights.
  • Implementation & Client Engagement:
    • Lead delivery of Amazon Connect implementations for clients, ensuring alignment with business needs.
    • Collaborate with client stakeholders to gather requirements and propose solutions.
    • Support legacy contact center migration to Amazon Connect.
  • Optimization & Support:
    • Monitor and optimize system performance and call flows for improved customer experience.
    • Provide Level 3 support and handle complex troubleshooting.
    • Ensure compliance, governance, and security standards are met.


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