Cloud-Based Contact Center Expert

1 week ago

Jamnagar, Gujarat, India beBeeAWS Full time ₹ 18,00,000 - ₹ 20,00,000

Unlock the power of cloud-based contact center solutions as a Senior AWS Connect Developer.

This 3-month contract role demands expertise in designing, developing, and administering scalable, automated, and customer-centric systems.

We are seeking an exceptional candidate with a strong grasp of AWS infrastructure, contact flow design, and integration capabilities to deliver seamless and intelligent customer interactions.

Responsibilities:

  • AWS Service Integration: Develop and maintain Lambda functions, Lex bots, and API integrations to support dynamic and personalized customer interactions.
  • Automation & Optimization: Build API-driven automation workflows to streamline operations and improve agent efficiency.
  • IVR/CTI Customization: Customize IVR systems and CTI integrations to support advanced call handling and reporting features.
  • System Administration: Manage and monitor AWS resources including DynamoDB, S3, and Lambda to ensure high availability and performance.
  • Collaboration & Documentation: Work closely with cross-functional teams (DevOps, Support, Product) and maintain clear documentation of system architecture and workflows.

Key Skills & Competencies:

  • AWS Administration Skills: Skilled in designing and developing cloud-based contact center solutions using Amazon Connect.
  • Technical Proficiency: Proficient in configuring contact flows, Lambda integrations, and API-driven automation.
  • Hands-on Experience: Extensive experience with AWS services (Lambda, Lex, DynamoDB, S3) and IVR/CTI customization to deliver scalable customer experience solutions.

Benefits:

This role offers an excellent opportunity for growth and professional development. If you are looking for a challenging and rewarding position, please submit your application.

  • Contact Center Solutions Specialist

    3 days ago

    Jamnagar, Gujarat, India beBeeAmazonConnect Full time ₹ 1,08,30,000 - ₹ 2,16,60,000

    Job TitleAn Amazon Connect Architect is responsible for designing and implementing scalable contact center solutions using Amazon Connect.Solution Architecture & Design:Architect, design, and implement scalable contact center solutions using Amazon Connect.Integrate Amazon Connect with AWS services (Lambda, Lex, S3, DynamoDB, Kinesis) and external systems...

  • Senior Contact Center Solutions Architect

    4 days ago

    Jamnagar, Gujarat, India beBeeEngineer Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

    Job Summary">We are seeking an experienced Cisco UCCE CVP Engineer to join our team. This individual will be responsible for designing, implementing, and integrating complex contact center solutions using Cisco UCCE and CVP technologies.Key Responsibilities">Design Architecture: Analyze business requirements and design robust Cisco UCCE and CVP architectures...

  • Cloud Telephony Operations Specialist

    23 hours ago

    Jamnagar, Gujarat, India beBeeOmnichannel Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Title: Omnichannel Cloud Telephony Operations SpecialistAbout the Role:We are seeking a highly skilled Omnichannel Cloud Telephony Operations Specialist to join our team. In this role, you will be responsible for monitoring and ensuring operational efficiency of all day-to-day dialer campaign operations.Your primary responsibility will be to achieve...

  • Cloud Telephony Solutions Specialist

    3 days ago

    Jamnagar, Gujarat, India beBeeOmnichannel Full time ₹ 9,00,000 - ₹ 17,40,000

    Omnichannel Cloud Telephony Expert RoleKey responsibilities of this position involve ensuring operational efficiency of all day-to-day dialer campaign operations, achieving daily contact objectives for clients through utilization of best practices and software tools to maximize campaign productivity and achieve optimal performance results.Adhere to State and...

  • Cloud Solutions Expert

    3 days ago

    Jamnagar, Gujarat, India beBeeCloud Full time ₹ 10,00,000 - ₹ 15,00,000

    Job Title: Cloud Solutions ExpertAbout the Role:We are seeking an experienced Cloud Solutions Expert to join our team. In this full-time remote role, you will be responsible for designing, implementing, and maintaining cloud infrastructure.As a Cloud Solutions Expert, your day-to-day tasks will include managing cloud services, ensuring system security,...

  • Cloud Infrastructure Expert

    3 days ago

    Jamnagar, Gujarat, India beBeeCloud Full time ₹ 8,00,000 - ₹ 15,00,000

    Job Opportunity:A Cloud Infrastructure Expert crafts and oversees cloud-based architecture and applications.They help organizations transition to the cloud, ensure scalability, security, and reliability, and optimize cloud resources for efficiency and performance.Responsibilities & Qualifications:Develop and deploy cloud solutions utilizing platforms such as...

  • Cloud Engineering Expert

    6 days ago

    Jamnagar, Gujarat, India beBeeCloudEngineering Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job Title: Cloud Engineering ExpertThis is an opportunity to leverage your expertise in cloud architecture and full-stack development to drive innovation and growth.Key Responsibilities:Create scalable, secure, and reliable cloud-based systems and applications using modern programming languages and frameworks.Design and develop cloud-native application...

  • Senior Cloud Solutions Expert

    4 days ago

    Jamnagar, Gujarat, India beBeeExpert Full time ₹ 20,00,000 - ₹ 25,00,000

    Cloud Solutions Architect Job DescriptionWe are seeking an experienced Cloud Solutions Architect to design and implement scalable, secure, and cost-effective cloud architectures. In this role, you will play a key part in defining and executing cloud migration strategies, optimizing infrastructure performance, and ensuring compliance with security best...

  • Data Center Mechanical Designer

    4 days ago

    Jamnagar, Gujarat, India beBeeDesign Full time ₹ 15,00,000 - ₹ 24,14,550

    Job Overview: Expert Data Center Mechanical DesignersCooling System Design LeadershipWe are seeking a mechanical design expert to lead the development of innovative cooling solutions for hyperscale data centers.Responsibilities include designing and optimizing cooling infrastructure to maintain desired temperature and humidity levels, ensuring efficient...

  • Cloud Application Security Specialist

    3 days ago

    Jamnagar, Gujarat, India beBeeSecurity Full time US$ 1,00,000 - US$ 1,40,000

    Cloud Application Security ExpertThis role involves the design and implementation of robust security systems for cloud-based applications. The expert will be responsible for ensuring the confidentiality, integrity, and availability of sensitive data.Key Responsibilities: