Customer Support Ambassador

6 days ago


Jamnagar, Gujarat, India beBeeProblem Full time ₹ 9,00,000 - ₹ 12,00,000
Customer Service Representative Job Description

The primary function of this role is to serve as the initial point of contact for clients, providing top-notch support and ensuring a positive customer experience. This involves interacting with clients through various channels such as phone, email, and chat.

Key Responsibilities:

  • Client Interaction:
  • Serve as the primary contact for clients via phone, email, and chat.
  • Respond promptly to inquiries and provide accurate information about products, services, and policies.
  • Resolve customer complaints efficiently while ensuring a positive customer experience.
  • Maintain detailed records of client interactions, transactions, and feedback.
  • Escalate complex issues to the appropriate department while ensuring timely resolution.
  • Build and maintain strong relationships with clients by understanding their needs.
  • Meet performance metrics related to response time, customer satisfaction, and issue resolution.
  • Stay updated with company knowledge to assist clients effectively.

Requirements:

  • Bachelor's degree or equivalent experience preferred.
  • 1–3 years of experience in customer service (experience with international clients preferred).
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency with CRM systems, ticketing tools, and productivity software.
  • Ability to work in a fast-paced environment and manage multiple tasks.

Preferred Skills:

  • Prior experience in BPO, IT, or customer success roles.
  • Knowledge of customer retention strategies and client success practices.


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