Front-of-House Operations Manager

2 weeks ago


Mumbai, Maharashtra, India Accor Full time
About the Role

Fairmont Hotels & Resorts is a renowned hospitality group with a portfolio of over 90 extraordinary hotels worldwide. As an Assistant Bar Manager, you will be part of a team that creates unforgettable experiences for guests.

Job Summary

We are seeking a highly skilled and experienced professional to oversee front-of-house operations in our hotel's bar outlet. The successful candidate will be responsible for supervising team members, ensuring excellent service standards, and maintaining high levels of customer satisfaction.

Key Responsibilities
  • Conduct daily briefings to ensure all pertinent information is shared with team members.
  • Supervise team members to ensure tasks are completed on time and according to instruction and departmental standards.
  • Build strong relationships with guests and regular patrons by remembering their names and preferences.
  • Handle guest complaints and comments tactfully and efficiently.
  • Maintain department communication logs and updated notice boards.
  • Check equipment and stock levels to prevent shortages impacting operation and guest experience.
  • Ensure cleanliness and compliance with F&B sanitation and hygiene rules.
  • Maintain complete knowledge of food & beverage services, contents, and preparation methods.
  • Ensure LQA Standards, health, safety, and security procedures are in place.
Requirements
  • High School/GED equivalent/Diploma in Hotel Management or equivalent.
  • Minimum 2 years of experience in a similar capacity or management level.
  • Strong knowledge of beverage trends, fermentation, cocktails, zero alcohol, and wines.
  • Excellent reading, writing, and oral proficiency in English language.
  • Proficient in MS Excel, Word, and PowerPoint.
Estimated Salary

$55,000 - $65,000 per annum, depending on location and experience.



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