Drive Learning and Development

2 weeks ago


Ajmer, Rajasthan, India beBeeRetail Full time ₹ 80,00,000

Job Title: Retail Excellence Manager

Location: Nationwide

Reports To: Sales Director

  • Key Responsibilities:
  • Design and deliver training programs focused on:
    • Product knowledge (Eyewear, Accessories)
    • Customer service & experience
    • Sales techniques and upselling
  • Conduct in-person and virtual training sessions for retail staff, team leaders, and support roles.
  • Collaborate with Operations, HR, and Business Teams to identify training needs and performance gaps.
  • Support new store openings and new hire onboarding with structured training rollouts.
  • Regularly assess training effectiveness through assessments, on-floor observation, and performance metrics.
  • Develop digital training content (videos, decks, quizzes) for scalable learning.
  • Track and maintain training MIS: attendance, completion rates, feedback, and post-training performance.
  • Stay updated on eyewear trends, customer behavior insights, and retail innovations.

Requirements:

  • Minimum 2-3 years of experience in training, preferably in retail, fashion, lifestyle, or e-commerce.
  • Strong communication and presentation skills—both in-person and virtual.
  • Hands-on experience with retail operations, customer handling, and POS systems is a plus.
  • Comfort with virtual training tools, LMS platforms, and digital content creation.
  • Ability to connect with store teams and drive motivation and accountability.
  • Strong organizational, analytical, and follow-up skills.


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