Central Flow Operations Specialist

3 weeks ago


Gurgaon, Haryana, India ASSPL - Haryana Full time

About This Role

The Central Flow Lead is a key member of our team, responsible for managing volume and workflow of multiple Fulfillment Centers (FCs) from a remote centralized location.

This position requires flexibility and a willingness to work a mandatory night shift schedule and, if necessary, odd or long hours.

As a Central Flow Lead, you will be responsible for:

  • Managing the workflow of orders across multiple processes.
  • Managing customer experience while minimizing fulfillment cost across multiple FCs.
  • Communicating workflow status with Operations Managers and Area Managers and escalating any Customer Experience risk, SLA failure risk, or deviation from Standard Work.
  • Acting as an advisor to the FC operations and senior operations team based on their holistic view of workflow throughout the FC.
  • Facilitating communication between multiple areas of the operation.
  • Providing operational insights to the Amazon Fulfillment Technology (AFT) team and working with them to develop advanced and intuitive automated flow control for FC operations.
  • Managing flow settings for multiple process paths in outbound operations for multiple Fulfilment Centers based on shift plan.
  • Understanding the boundary of responsibilities between Operations on the floor and Central Flow as dictated by Standard Work developed by Central Flow Management.
  • Executing outbound flow operations and communicating Customer Experience risks and performance opportunities to FC operations in a standardized manner.
  • Executing and developing shift plans based on FC operational requirements and adjusting as variables change.

Requirements

  • 1+ years of Microsoft Office products and applications experience
  • High school or equivalent
  • Will to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
  • Ability to work 40 hours/week, and overtime as required


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