Senior Manager Central Operations

2 days ago


Gurgaon, Haryana, India Delhivery Limited Full time

We are seeking a proactive, detail-oriented, and results-driven project strategist to oversee and manage central projects This role will serve as the primary liaison between different stakeholders, including Product, Marketing, Finance, AORs teams and internal data team, to ensure successful project delivery, smooth coordination, and alignment with organizational goals.

Key Responsibilities:

1. Project Management and Coordination:

• Manage and oversee the execution of central cross-functional projects, ensuring that all stakeholders are aligned and key deadlines are met.

• Coordinate with product, marketing, finance, and other key teams to ensure smooth project execution and timely delivery.

2. Stakeholder Management:

• Serve as the main point of contact for internal stakeholders, keeping them informed on project status, key updates, and potential risks.

• Foster strong relationships with cross-functional teams, ensuring clear communication and expectations are set and maintained.

3. Data-Driven Decision Making:

• Work closely with the Data team to extract, analyze, and interpret relevant data to guide decision-making and improve project outcomes.

4. Team Leadership and Escalation Management:

• Oversee daily operations of the team, ensuring smooth execution of tasks, managing resources, and removing roadblocks. Act as the escalation point for AORs, resolving issues in a timely and efficient manner.

• Provide guidance, support, and leadership to team members, ensuring effective performance and professional growth.

5. Process Engineering and Continuous Improvements:

• Continuously review and improve project management processes to increase efficiency and effectiveness across teams.

• Create SOPs and standard guidelines for different processes and key KRAs.

6. Reporting and Documentation:

• Maintain clear documentation for all central projects, including timelines, deliverables, and key decisions.

• Provide regular project updates and status reports to senior management and stakeholders.

The ideal candidate will have a strong background in problem-solving, project management, excellent communication skills, and the ability to make data-driven decisions to guide the team towards achieving key business objectives. We offer a competitive salary of ₹1200000 per annum, commensurate with experience, plus benefits and opportunities for growth and development.



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