Central Flow Team Lead

3 weeks ago


Gurgaon, Haryana, India ASSPL - Haryana Full time
Job Title: Central Flow Lead

Description:

We're seeking a highly skilled Central Flow Lead to manage the workflow of multiple Fulfillment Centers from a remote centralized location. As a Central Flow Lead, you'll be responsible for managing the volume and workflow of multiple Fulfillment Centers, ensuring seamless customer experiences while minimizing fulfillment costs.

Responsibilities:

• Manage the workflow of orders across multiple processes.

• Ensure excellent customer experience while optimizing fulfillment costs across multiple Fulfillment Centers.

• Communicate workflow status with Operations Managers and Area Managers and escalate any Customer Experience risk, SLA failure risk, or deviation from Standard Work.

• Act as an advisor to FC operations and senior operations team based on their holistic view of workflow throughout the FC.

• Facilitate communication between multiple areas of the operation.

• Provide operational insights to the Amazon Fulfillment Technology (AFT) team and work with them to develop advanced and intuitive automated flow control for FC operations.

• Manage flow settings for multiple process paths in outbound operations for multiple Fulfillment Centers based on shift plan.

• Understand the boundary of responsibilities between Operations on the floor and Central Flow as dictated by Standard Work developed by Central Flow Management.

• Execute outbound flow operations and communicate Customer Experience risks and performance opportunities to FC operations in a standardized manner.

• Execute and develop shift plans based on FC operational requirements and adjust as variables change.

Basic Qualifications:

- 1+ years of Microsoft Office products and applications experience

- High school or equivalent

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

- Work 40 hours/week, and overtime as required

Preferred Qualifications:

- 1+ years of manufacturing or customer-facing environment experience

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