
**Customer Support Specialist**
3 days ago
About us
Job DescriptionWe are looking for a Customer Support Associate to provide exceptional customer experience and support our growing business.
The ideal candidate will be responsible for:
- Verification of customer addresses through confirmation calls
- Providing end-to-end customer support via phone, WhatsApp, email, and social media
- Handling returns and exchanges with empathy and efficiency
- Collecting customer insights and feedback to improve our products and services
- Maintaining accurate records of interactions and following up with customers until resolution
To succeed in this role, you will need:
Required Skills and Qualifications- 1–2 years of customer support experience (D2C/e-commerce preferred)
- Excellent communication skills in English and Hindi (written and verbal)
- Strong problem-solving skills and ability to handle tough situations calmly
- Highly active, energetic, and empathetic – with a customer-first attitude
- Be part of a high-growth D2C brand disrupting the jewelry space
- A culture that values ownership, creativity, and learning
- Exposure to both customer success and brand strategy
We offer a dynamic and supportive work environment where you can grow with our company as we scale nationwide and globally.
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