IT Collaboration Specialist

3 days ago

Pune, Maharashtra, India beBeeOperations Full time ₹ 12,00,000 - ₹ 15,00,000

Job Summary

Job Title: Senior Operations Analyst

This is a challenging role that requires an individual with strong analytical and problem-solving skills to manage user access requests, feature activation, new site creation, and content visibility issues for SharePoint Online.

The ideal candidate will have experience in IT operations, specifically with collaboration tools and services such as Office 365, SharePoint Online, MS Teams, and OneDrive. Strong communication and collaboration skills are essential for this role, as the individual will be working closely with multiple stakeholders across various functional areas and locations.

  • Key Responsibilities:
  • Provide technical assistance for Office 365 applications, including SharePoint Online, MS Teams, OneDrive, and other O365 tools.
  • Manage user access, feature activation, new site creation, and content visibility issues for SharePoint Online.
  • Address MS Teams access issues, external user participation, and channel access.
  • Resolve Power BI app configuration issues, access issues, and manage connector issues for data services.
  • Support collaboration tools, including Planner, Sway, Forms, Tasks, Delve, People, Calendar, Visio, and Project.
  • Maintain compliance with Office 365 security protocols, including Azure Information Protection, Advanced Threat Protection, and Exchange Online Protection.
  • Set up AAD connect to sync on-premise AD with Azure AD and troubleshoot AAD connect errors.
  • Create and manage environments for MS Flow/Apps, including data loss prevention policies and data gateways.
Requirements
  • University degree in a relevant field or equivalent combination of education and experience.
  • 5-6 years of experience in IT operations, with a focus on collaboration tools and services.
  • Strong analytical, design, testing, documentation, and implementation skills.
  • Excellent problem-solving abilities and experience in resolving medium-high complexity items.
  • Ability to support multiple complex IT services/processes across various functional areas and locations.
  • Familiarity with Office 365 services, SharePoint Online, MS Teams, OneDrive, and other O365 applications.
  • Knowledge of Office 365 security protocols and AAD connect.
  • Strong communication and collaboration skills.
Working Conditions
  • No direct reports.
  • Support multiple countries/locations.
  • Rotating on-call for operational issues.

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