Senior Collaboration Specialist

As a key member of the team, you will be responsible for overseeing Microsoft 365 operations across all sites, ensuring seamless user experience through M365 tools and implementing service changes.

The Collaboration Manager is responsible for managing and evolving Microsoft 365 operations, emphasizing delivery of a user-centric experience. This includes implementing service changes, driving adoption of new collaboration tools and processes, and providing advanced support for Microsoft Power Platform.

• Microsoft 365 Operations Management:
• Oversee Microsoft 365 service delivery across all sites, ensuring optimal service performance and user satisfaction.
• Manage day-to-day M365 operations, including monitoring and resolving issues related to Teams, SharePoint, OneDrive, Outlook, and Exchange.
• Implement and manage product and service changes for M365 tools to enhance user experience and support business requirements.

• Microsoft Power Platform Support:
• Provide advanced support for Microsoft Power Platform, including Power BI, Power Automate, and Power Apps.
• Coach and train key users to utilize the Power Platform effectively for automating workflows and creating custom applications.
• Identify opportunities to leverage Power Platform tools to streamline processes and improve efficiency.

• Change and Adoption Management:
• Lead M365 service change and adoption projects to ensure smooth implementation and acceptance among end users.
• Act as the Adoption Leader for the Zone, driving initiatives to promote the use of new collaboration tools and processes.
• Build and animate user communities, including IT delivery leaders and champions, to encourage collaboration and engagement.
• Represent the Zone in global adoption teams, advocating for local needs and aligning with group strategies.

• Budget and Vendor Management:
• Manage the budget for collaboration services, ensuring cost efficiency and alignment with organizational goals.
• Collaborate with vendors to ensure high-quality service delivery and negotiate contracts as needed.

• Stakeholder Collaboration:
• Collaborate with country IT teams, business leaders, and global service lines to align collaboration services with organizational objectives.
• Facilitate communication and alignment between local and global teams, ensuring consistent service delivery.
• Foster cross-functional collaboration across diverse time zones and cultural contexts.

• Innovation and Continuous Improvement:
• Stay updated on the latest advancements in Microsoft 365 tools and Power Platform to drive innovation and deliver cutting-edge solutions.
• Continuously explore opportunities to enhance collaboration tools and user experience.
• Monitor feedback and service performance to identify areas for improvement and implement best practices.

Requirements:

• Proven expertise in M365 and Power Platform, as well as IT service delivery and change management.
• Advanced knowledge of Microsoft 365 suite, including Teams, SharePoint, OneDrive, Outlook, and Exchange.
• Proficiency in Power BI, Power Automate, and Power Apps for advanced support, automation, and app development.
• Strong communication and facilitation skills to animate champions and build user communities.
• Experience managing budgets for IT services and projects.
• Good exposure to ServiceNow tool

Benefits:

• Opportunity to work with Microsoft 365 tools and Power Platform to drive innovation and deliver cutting-edge solutions.
• Chance to collaborate with country IT teams, business leaders, and global service lines to align collaboration services with organizational objectives.
• Prospect to foster cross-functional collaboration across diverse time zones and cultural contexts.

What We Are Looking For:

• A proven track record of delivering excellent service and driving user engagement with new collaboration tools and processes.
• Strong leadership skills to motivate and engage teams, promoting a culture of collaboration and innovation.
• Excellent communication and interpersonal skills to build strong relationships with stakeholders, vendors, and colleagues.

About The Role:

This role requires a highly motivated and results-driven individual who can lead cross-functional teams to achieve business objectives. You will have a passion for technology and a desire to stay up-to-date with the latest advancements in Microsoft 365 tools and Power Platform. As a key member of the team, you will be expected to contribute to the development of new ideas and approaches to drive innovation and growth.