Training Operations Specialist

4 days ago

Mumbai, Maharashtra, India beBeeDevelopment Full time ₹ 10,00,000 - ₹ 12,00,000
Job Description

The role of a Training Manager in the Hospitality sector is pivotal to employee growth and development. Key responsibilities include designing, implementing, and facilitating training programs tailored to employees in the Hospitality and Property Management sectors.

  • Training Program Development:
    • Develop comprehensive training programs focused on hospitality operations and property management skills.
    • Create training materials, manuals, and presentations for employees at all levels.
    • Ensure training content is up-to-date, relevant, and aligned with industry trends and regulations.
    • Customize training modules to meet specific needs of different roles within the property or hospitality organization.
  • Training Delivery:
    • Conduct engaging training sessions for employees using various formats such as classroom-style learning, e-learning, role-playing, and on-the-job training.
    • Train employees on key topics including customer service, conflict resolution, communication skills, property maintenance, leasing procedures, and legal compliance.
    • Ensure all staff members are proficient in the use of property management systems (PMS), booking software, and other essential tools.
    • Provide hands-on demonstrations and supervise practical exercises in real-world settings.
  • Employee Development and Assessment:
    • Regularly assess employees' progress through evaluations, quizzes, and feedback sessions.
    • Identify gaps in employee skills and knowledge and recommend further development or refresher training as necessary.
    • Provide constructive feedback and guidance to improve employee performance and service standards.
    • Encourage continuous learning and professional development within the team.
  • Monitoring and Reporting:
    • Track and document training progress, attendance, and outcomes.
    • Provide regular reports to management on training effectiveness, areas for improvement, and employee performance.
    • Gather feedback from employees to improve training programs and methods.
  • Collaboration with Other Departments:
    • Work closely with department managers to identify specific training needs and tailor programs accordingly.
    • Collaborate with HR and operations teams to ensure smooth integration of new training programs and consistency in operational practices.

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