
Training Specialist
2 weeks ago
- esign and implement core training programs for new hires and existing employees across BPO functions.
- Conduct training needs analysis in collaboration with operations and quality teams.
- Facilitate classroom and virtual training sessions on communication, process knowledge, customer service, and compliance.
- Monitor and evaluate training effectiveness through assessments, feedback, and performance metrics.
- Maintain training documentation, reports, and dashboards for internal stakeholders.
- Coach and mentor trainers and team leads to ensure consistent delivery and improvement.
- Collaborate with HR and operations for onboarding and continuous learning initiatives.
- Stay updated with industry trends and incorporate best practices into training modules.
Qualifications & Skills:
- Bachelor's degree in any discipline (preferably in HR, Education, or Business).
- 4–6 years of experience in BPO training, with at least 1–2 years in a supervisory or managerial role.
- Strong knowledge of adult learning principles and instructional design.
- Excellent communication, presentation, and interpersonal skills.
- Proficiency in MS Office and Learning Management Systems (LMS).
- Ability to manage multiple training projects and meet deadlines.
Preferred Attributes:
- Certification in training or facilitation (e.g., Train the Trainer, Instructional Design).
- Experience in handling international BPO processes.
- Exposure to digital learning tools and e-learning content development.
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