Training Specialist

4 weeks ago


Mumbai, Maharashtra, India TP Full time
  • esign and implement core training programs for new hires and existing employees across BPO functions.
  • Conduct training needs analysis in collaboration with operations and quality teams.
  • Facilitate classroom and virtual training sessions on communication, process knowledge, customer service, and compliance.
  • Monitor and evaluate training effectiveness through assessments, feedback, and performance metrics.
  • Maintain training documentation, reports, and dashboards for internal stakeholders.
  • Coach and mentor trainers and team leads to ensure consistent delivery and improvement.
  • Collaborate with HR and operations for onboarding and continuous learning initiatives.
  • Stay updated with industry trends and incorporate best practices into training modules.

Qualifications & Skills:

  • Bachelor's degree in any discipline (preferably in HR, Education, or Business).
  • 4–6 years of experience in BPO training, with at least 1–2 years in a supervisory or managerial role.
  • Strong knowledge of adult learning principles and instructional design.
  • Excellent communication, presentation, and interpersonal skills.
  • Proficiency in MS Office and Learning Management Systems (LMS).
  • Ability to manage multiple training projects and meet deadlines.

Preferred Attributes:

  • Certification in training or facilitation (e.g., Train the Trainer, Instructional Design).
  • Experience in handling international BPO processes.
  • Exposure to digital learning tools and e-learning content development.


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