Strategic Client Partner

3 weeks ago


Gurgaon, Haryana, India Weekday Full time
Key Responsibilities

This role is for one of our key clients.

Client Engagement & Relationship Management
  • Build strong relationships with key stakeholders to foster long-term partnerships.
  • Align client goals with our solutions to ensure their success.
  • Travel to client locations as part of relationship building.
Growth Strategy & Consulting
  • Analyze client usage and recommend strategies to enhance value and drive product adoption.
  • Identify new use cases to help clients maximize their return on investment.
Customer Success Management
  • Act as a trusted advisor addressing client needs and ensuring adoption of new features and services.
  • Regularly review account performance metrics and KPIs to ensure alignment with client goals.
Upselling & Cross-Selling
  • Identify and execute upsell and cross-sell opportunities by aligning relevant features and offerings with customer objectives.
  • Partner with sales teams to support contract renewals and expansion initiatives.
Data-Driven Insights
  • Provide actionable insights to customers using data.
  • Monitor and report key metrics including product adoption, engagement, and churn risk to make data-driven recommendations.
Customer Training & Enablement
  • Deliver training and resources to ensure clients fully understand and utilize the product.
  • Create customized learning paths and onboarding plans to accelerate value realization.
Issue Resolution & Support
  • Collaborate with support teams to ensure timely resolution of any technical or business issues.
  • Maintain ownership of escalated issues until successfully resolved.
Customer Feedback Loop
  • Provide feedback to product teams for improvements and new feature development based on client input.

Requirements

  • Strong first principles thinker.
  • Bachelor's degree in Business, Marketing, Sales, or related fields (Master's degree is a plus).
  • 3 years of experience in customer success, account management, or consulting within the supply chain SaaS or tech industries.
  • Proven experience in building and maintaining strong client relationships, especially in the logistics/supply chain sector.
  • Experience managing multiple client accounts in a collaborative environment.
  • Familiarity with CRM tools and customer success platforms.
  • Ability to work independently and manage time efficiently.

Skills

  • Customer training
  • Growth strategy
  • Issue resolution
  • B2B sales
  • Client engagement
  • Cross-selling
  • CRM tools
  • Customer success platforms
  • Sales
  • SaaS
  • Business development
  • Consulting
  • Upselling
  • Customer feedback loop
  • Data-driven insights
  • Customer success management
  • Relationship management


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