
Regional Operations Manager
10 hours ago
Job Title:
Regional Operations Manager
This role is responsible for overseeing operational metrics and service delivery standards across a defined region.
Key Responsibilities:
- Own the operational performance of a specific region, driving efficiency and consistency in service delivery.
- Lead and manage team leads to ensure smooth daily operations, optimizing routing, task allocation, and resource availability.
- Monitor the performance of service partners and professionals, implementing coaching, training, and corrective actions as needed.
- Manage on-ground escalations, ensuring timely resolution of customer issues.
- Drive operational excellence through process improvements, cost control, and workforce planning.
- Evaluate existing operational processes and workflows for inefficiencies or areas of improvement, taking proactive steps to enhance service quality.
Requirements:
- Minimum 1 year of experience in a similar role.
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