Product Success Manager

6 days ago

Pune, Maharashtra, India Zycus Full time
Job Title: Product Success Manager

At Zycus, we are seeking a dynamic and customer-focused Product Success Manager to join our Customer Success team. The successful candidate will play a key role in driving customer adoption, satisfaction, support, and retention by providing expert guidance on our procurement software solutions.

Key Responsibilities:
  • Serve as the primary point of contact for customers, offering personalized support and guidance throughout their journey with Zycus products.
  • Work closely with customers to understand their unique business needs, provide product demonstrations, offer best practice recommendations, and facilitate the successful implementation and utilization of our platform.
  • Collaborate with cross-functional teams, including Sales, Product Development, and Implementation, to ensure seamless customer onboarding and implementation processes.
  • Provide ongoing support and assistance to customers, troubleshooting technical issues, resolving product-related inquiries, and addressing feedback.
  • Proactively identify opportunities to enhance customer satisfaction and drive product adoption, offering strategic recommendations for process improvements and feature enhancements.
Requirements:
  • Proven experience in a customer-facing role, preferably within the procurement domain.
  • Strong understanding of procurement processes and practices, with the ability to articulate how our software solutions can address customer needs and deliver value.
  • Excellent communication and presentation skills, with the ability to effectively convey complex concepts to diverse audiences.
  • Demonstrated ability to build strong, trust-based relationships with customers and internal stakeholders.
  • Flexible, enthusiastic approach to work, including a strong desire to learn new tools and techniques to solve business problems.
  • Highly organized and detail-oriented, with the ability to manage multiple priorities and deliver exceptional results in a fast-paced environment.
About Zycus:

Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. We have been consistently recognized by Gartner, Forrester, and other analysts for our Source to Pay integrated suite. Our revolutionary Merlin AI Suite takes over tactical tasks, empowers procurement and AP officers to focus on strategic projects, and offers data-driven actionable insights for quicker and smarter decisions.

We help enterprises drive real savings, reduce risks, and boost compliance, and our seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization. Start your #CognitiveProcurement journey with us, as you are #MeantforMore

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