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Expert Technical Support Professional

3 weeks ago

Gurgaon, Haryana, India beBeeTechnical Full time US$ 98,765 - US$ 1,23,456
Technical Support Specialist

At Kyndryl, we design and manage the technology systems that the world depends on every day. We're a dynamic team that values growth and development, and as a Technical Support Specialist, you'll have the opportunity to pursue a career in advanced technical roles and beyond.

The Role:
We're looking for a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability, and maintenance problems, and bugs. You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations.

Responsibilities:
• Analyze and assess patch requirements and their impact on infrastructure and applications
• Create and maintain detailed work plans and procedures based on existing design documents, past procedures, and templates
• Collaborate closely with internal and external teams to ensure successful implementation of changes
• Review customer-requested changes, provide feedback, and implement them in a timely manner
• Execute patching and maintenance tasks, ensuring minimal disruption to system operations
• Windows server construction using Ansible
• Monitor and assess the impact of patches on system performance
• Ensure compliance with organizational and regulatory security standards
• Collaborate with other IT teams to schedule and coordinate patch deployments
• Resolve issues arising from patch deployments and update failures
• Maintain and update patch management documentation
• Provide reports on patch management activities and system compliance
• Conduct regular audits of patch levels and system statuses

What You Can Expect:
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees, and support you and your family through the moments that matter, wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.

Required Skills and Qualifications:
• Strong hands-on experience with Windows, Linux systems administration, patching, and troubleshooting
• Experience: Minimum of 6 years of experience, preferably in IT systems patch administration, security, or related roles
• Hands-on experience with patch management tools
• Familiarity with Windows, Linux, and AIX operating systems and their patching processes
• BS/MS degree in Computer Science, Engineering, or a related subject
• Proven working experience in installing, configuring, and troubleshooting UNIX, Linux-based environments
• Patch Deployment: Manage, test, and deploy patches for operating systems, applications, and hardware devices across the organization's network
• Patch Scheduling: Develop and maintain a patch deployment schedule, ensuring that patches are applied in a timely and organized manner to minimize system downtime and disruption
• Vulnerability Management: Identify vulnerabilities in systems and software by monitoring patch release notes, vendor advisories, and security bulletins
• Security Compliance: Ensure compliance with security standards, regulatory requirements, and internal policies related to patch management
• Testing and Validation: Test patches in a controlled environment to ensure compatibility and stability before deployment in production environments