Technical Support Engineer

11 hours ago

Gurgaon, Haryana, India Comstor Europe Full time
Job Description

Vacancy NoVN13525 Job TitleTechnical Support Engineer Office LocationIN-Gurgaon Alternative Office Location About the Role Your Key Responsibilities

- Support post-sales request from Westcon's Asia Pacific customers.
- Perform testing and reproduction as required to isolate, identify, and resolve customer's issue.
- Manage technical escalation to principal vendor.
- Manage customer escalation and expectation.
- Keep assigned cases properly documented and up to date.
- Keep up to date with the latest technology, product, and technical knowledge.
- Being the subject-Matter-Expert (SME) for assigned products.
- Share knowledge, ideas, and experience with the team and contribute to the knowledge base.
- Follow assigned shift and carry out standby duty as scheduled.
- Perform any other duties as assigned accordingly by the superior Qualifications / Requirements
- Bachelor's degree in computer science, cyber security or related discipline or equivalent work

experience.

- At least 4 years working experience in cyber security related field.
- Experience in managing and supporting Symantec Endpoint, Information, and Network Security

products.

- Obtained cyber security industry and vendor certifications preferred.
- Experience in Technical Assistance Center (TAC) case support is an added advantage.
- Confident, articulative, and professional in verbal and written skills.
- Positive, communicative, and customer-oriented attitude.
- Exhibit strong customer-facing skills while under pressure with the ability to react, adapt, and

respond professionally to complex and emotional situations.

- Adhere to case management best practices and look for new ways to improve the quality and

integrity of case data/documentation.

- Strong organizational and time management skills.
- Quick learner.
- Must have the flexibility to work extended hours, during public holidays, and weekend as

needed About Us Applications Close Date

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