Expert Technical Support Specialist

4 hours ago


Gurgaon, Haryana, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878
Technical Support Specialist Position

We are seeking a skilled Technical Support Specialist to provide exceptional technical assistance to our customers.

  • Provide timely and effective support to customers via phone, email, or chat.
  • Diagnose and troubleshoot complex technical issues related to software and hardware.
  • Document issues and their resolutions in the ticketing system for seamless knowledge sharing.
  • Collaborate with other teams to resolve intricate technical problems.
  • Educate customers on the optimal use of our products and services.
Required Skills and Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 1-6 years of experience in a technical support role or similar position.
  • In-depth understanding of operating systems, networking, and software applications.
  • Proficiency in troubleshooting hardware and software issues with precision.
  • Excellent communication and interpersonal skills for effective collaboration.
  • Ability to work independently and as part of a team.
  • Familiarity with ticketing systems and remote support tools for efficient issue resolution.


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