Expert Helpdesk Support Specialist

1 day ago


Gurgaon, Haryana, India beBeeSupport Full time ₹ 9,00,000 - ₹ 15,00,000

Helpdesk Support Specialist

Job Summary:

We seek a seasoned Helpdesk Support Specialist to provide expert technical assistance and support to our clients. As a key member of our operations team, you will play a vital role in ensuring seamless service delivery.

Key Responsibilities:

  • Establishing and maintaining helpdesk systems in new facilities, including creating locations and training stakeholders
  • Publishing daily reports on service level agreements and fulfillment metrics to the pan-India team
  • Crafting high-quality presentations for client meetings using Microsoft Office skills

Requirements:

  • Minimum 8 years of experience in customer service or data management
  • Excellent communication and interpersonal skills
  • Strong Microsoft skills and PC literacy
  • Ability to lead and follow through with improvement initiatives


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