Financial Operations Support Specialist

5 days ago

Gurgaon, Haryana, India beBeeOperations Full time

Line of Service: Internal Firm Services

Industry/Sector: Not Applicable

Specialism: Operations Management

Management Level: Specialist

Job Overview:

We are seeking a highly skilled and dedicated individual to join our Finance team as a ServiceNow Central Service Desk Agent. In this role, you will be responsible for providing exceptional customer service to end-users through the ServiceNow platform.

  1. Service Request Fulfillment
  • Fulfill service requests submitted by end-users for the finance domain.
  • Follow predefined workflows and procedures to fulfill service requests accurately and efficiently within established SLAs.
  • Provide guidance and assistance to end-users on how to submit service requests and utilize self-service features available through the ServiceNow portal.
  1. Customer Support
  • Deliver excellent customer support by actively listening to end-users, empathizing with their concerns, and providing clear and courteous communication throughout the support process.
  • Manage end-user expectations regarding issue resolution timeframes, service availability, and potential workarounds or temporary solutions.
  • Strive to achieve high levels of customer satisfaction through prompt resolution of issues and proactive communication to prevent recurrence.
  1. Documentation and Knowledge Management
  • Document all interactions, troubleshooting steps, and resolutions accurately and comprehensively within the ServiceNow knowledge base.
  • Contribute to the continuous improvement of knowledge banks, learning logs, and self-help resources to empower end-users to resolve common issues independently.
  • Share insights and lessons learned with team members to enhance collective knowledge and improve service delivery efficiency.

Mandatory Skills and Qualifications:

  • ServiceNow
  • Finance helpdesk
  • Helpdesk Support

PREFERRED SKILLS AND QUALIFICATIONS:

  • Finance
  • Handle finance queries

Required Education:

  • Bachelor's Degree in Business Administration or related field

Benefits:

We offer a competitive salary package, comprehensive training program, and opportunities for career growth and development.

Additional Requirements:

This is a full-time position that requires regular working hours and may involve occasional overtime.

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