
IT Technical Support Expert
2 days ago
We are seeking a highly skilled technical support specialist to join our global team. The ideal candidate will be responsible for providing expert technical support to staff across the globe, including end-user computing, corporate applications, and technology used in local and global offices.
Key Responsibilities:- Provide technical support to staff across the globe, resolving complex hardware, software, and network issues.
- Act as the first line of technical support within the company and be flexible for rotational shifts.
- Collaborate with the infrastructure team to manage and maintain our organization's IT infrastructure, including servers, networks, and systems.
- Work with other IT team members to ensure timely resolution of support issues.
- Serve as a point of escalation for challenging support tickets and service requests.
- Bachelor's degree in information technology, computer science, or a related field, or equivalent work experience.
- Extensive experience (5 years) in providing technical support or similar in a corporate environment, with a focus on troubleshooting complex IT issues.
- Proficiency and experience in networking concepts, including TCP/IP, DNS, DHCP, VPN, and LAN WAN technologies.
- Strong knowledge of operating systems (e.g., Windows, macOS, Linux).
- Experience with a ticketing system (Service Cloud, Zendesk, Jira, etc.).
Our company is a pioneer in research technology, providing innovative solutions to businesses worldwide.
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