Technical Support

Who We AreAt Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The RoleAre you ready to embark on a technical adventure and become a hero to our external and internal users As Technical Support at Kyndryl you ll be part of an elite team that provides exceptional technical assistance enabling our clients to achieve their desired business outcomes Key Responsibilities Lead OS and middleware patching activities for AIX systems Analyze and assess patch requirements and their impact on infrastructure and applications Create and maintain detailed work plans and procedures based on existing design documents past procedures and templates Collaborate closely with internal and external teams to ensure successful implementation of changes Review customer-requested changes provide feedback and implement them in a timely manner Execute patching and maintenance tasks ensuring minimal disruption to system operationsFundamental concepts and technologies associated with AIX Operating SystemsSAN S W and storage administration and integration with operating systemWork Environment Work will be conducted on-site in a Security Room with access to necessary systems and tools to perform tasks securely If you re a technical wizard a customer service superstar and have an unquenchable thirst for knowledge we want you to join our team Your Future at Kyndryl Imagine being part of a dynamic team that values your growth and development As Technical Support at Kyndryl you ll receive an extensive and diverse set of technical trainings including cloud technology and free certifications to enhance your skills and expertise You ll have the opportunity to pursue a career in advanced technical roles and beyond taking your future to the next level With Kyndryl the sky s the limit Who You AreYoure good at what you do and possess the required experience to prove it However equally as important you have a growth mindset keen to drive your own personal and professional development You are customer-focused someone who prioritizes customer success in their work And finally youre open and borderless naturally inclusive in how you work with others Required Technical and Professional Expertise7 years of strong hands-on experience with AIX systems administration patching and troubleshooting Working knowledge of WebSphere Application Server WAS and DB2 Experience in supporting IBM AIX 6 1 7 1 7 2 and P-Series server technologies in a business infrastructure environment is a must Experience of administering and supporting multiple systems in a complex and distributed environment including the day to day management of resources and issues Preferred Qualifications Prior experience in managing AIX systems in a similar role Familiarity with middleware management and patching processes Experience in a high-security work environment Being YouDiversity is a whole lot more than what we look like or where we come from its how we think and who we are We welcome people of all cultures backgrounds and experiences But were not doing it single-handily Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice This dedication to welcoming everyone into our company means that Kyndryl gives you and everyone next to you the ability to bring your whole self to work individually and collectively and support the activation of our equitable culture Thats the Kyndryl Way What You Can ExpectWith state-of-the-art resources and Fortune 100 clients every day is an opportunity to innovate build new capabilities new relationships new processes and new value Kyndryl cares about your well-being and prides itself on offering benefits that give you choice reflect the diversity of our employees and support you and your family through the moments that matter wherever you are in your life journey Our employee learning programs give you access to the best learning in the industry to receive certifications including Microsoft Google Amazon Skillsoft and many more Through our company-wide volunteering and giving platform you can donate start fundraisers volunteer and search over 2 million non-profit organizations At Kyndryl we invest heavily in you we want you to succeed so that together we will all succeed Get Referred If you know someone that works at Kyndryl when asked xe2x80x98How Did You Hear About Us during the application process select xe2x80x98Employee Referral and enter your contact s Kyndryl email address