Technical Support Specialist

2 days ago

Gurgaon, Haryana, India beBeetechnical Full time US$ 40,000 - US$ 80,000
Job Description

Technical Support Specialists play a vital role in ensuring the smooth operation of our organization's IT infrastructure. Their primary responsibility is to provide timely and effective support to employees, addressing software, hardware, and network-related issues.

Key Responsibilities:

  • Provide first-level troubleshooting support for complex technical problems.
  • Respond to and resolve user queries via various communication channels.
  • Install, configure, and update computer systems, applications, and peripheral devices.
  • Diagnose and resolve network connectivity issues.
  • Document and track support requests, ensuring prompt follow-up and resolution.
  • Elevate complex technical matters to higher-level support teams when necessary.
  • Offer guidance and training to users on software applications and best practices.
  • Maintain and update IT support documentation, including FAQs and troubleshooting guides.
  • Ensure compliance with IT security policies and procedures.
  • Familiarity with iOS and Knox Android devices.
  • Collaborate with the IT team to optimize system performance and user experience.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
  • In-depth knowledge of Windows and macOS operating systems.
  • Familiarity with networking concepts, Active Directory, and SCCM (TCP/IP, DNS, DHCP, VPN, etc.).
  • Experience with troubleshooting hardware components such as desktops, laptops, mobile devices, and printers.
  • Basic understanding of IT security tools.
  • Excellent problem-solving and analytical skills.
  • Strong communication skills, both written and verbal.
  • Able to work independently and in a team-oriented environment.
  • Willingness to work in a rotating shift schedule, including weekends if required.

Role Details:

Role: Technical Support Specialist - Voice/Blended

Industry Type: Analytics/KPO/Research

Department: Customer Success, Service & Operations

Employment Type: Full-time, Permanent

Role Category: Voice/Blended

Education Requirements:

UG: B.Tech/B.E. in Any Specialization, B.Sc in Any Specialization

PG: Any Postgraduate

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