Collections Strategy Lead

1 month ago


Bengaluru, Karnataka, India PhonePe Full time
About Collections at PhonePe:

PhonePe is a leading digital payments company in India with 50 crore registered users and 3.7 crore merchants covering over 99% of postal codes across the country.

Our collections team is responsible for designing strategies, planning, and driving performance delivery for the collections unit, covering consumer and merchant lending. We're looking for a seasoned professional to lead our collections team and drive growth while ensuring robust risk management.

Responsibilities:

  • Design and implement strategies for collections and risk management.
  • Develop and maintain processes for early warning signals on credit quality and defaults.
  • Monitor market trends, competitor activity, and regulatory changes to inform collections and risk management strategies.
  • Collaborate with stakeholders to identify opportunities for improvement and implement changes to collections processes.
  • Manage vendor relationships and ensure compliance with regulatory guidelines.
  • Develop and maintain relationships with key stakeholders, including business leaders, risk managers, and vendors.
  • Provide regular updates on collections performance and risk metrics to senior leadership.

Requirements:

  • MBA or graduate degree and at least 10 years of experience in collections and strategy.
  • Experience in new-age NBFCs, banks, or fintech companies.
  • Proven track record of driving growth while ensuring robust risk management.
  • Strong analytical and problem-solving skills.
  • Ability to communicate complex ideas effectively to senior leaders and stakeholders.


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