Collections Strategy Lead
1 month ago
PhonePe is a leading digital payments company in India with 50 crore registered users and 3.7 crore merchants covering over 99% of postal codes across the country.
Our collections team is responsible for designing strategies, planning, and driving performance delivery for the collections unit, covering consumer and merchant lending. We're looking for a seasoned professional to lead our collections team and drive growth while ensuring robust risk management.
Responsibilities:
- Design and implement strategies for collections and risk management.
- Develop and maintain processes for early warning signals on credit quality and defaults.
- Monitor market trends, competitor activity, and regulatory changes to inform collections and risk management strategies.
- Collaborate with stakeholders to identify opportunities for improvement and implement changes to collections processes.
- Manage vendor relationships and ensure compliance with regulatory guidelines.
- Develop and maintain relationships with key stakeholders, including business leaders, risk managers, and vendors.
- Provide regular updates on collections performance and risk metrics to senior leadership.
Requirements:
- MBA or graduate degree and at least 10 years of experience in collections and strategy.
- Experience in new-age NBFCs, banks, or fintech companies.
- Proven track record of driving growth while ensuring robust risk management.
- Strong analytical and problem-solving skills.
- Ability to communicate complex ideas effectively to senior leaders and stakeholders.
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