Regional Engineering Director

1 month ago


Gurgaon, Haryana, India Connectpro Mgmt Pvt Ltd Full time
Regional Engineering Head

Key Responsibilities:

  • Provide functional support to Circles on MS NPO deliveries
  • Oversee Network Performance, Experience KPIs, and deep dive on trends to trigger actions to Circles and relevant stakeholders
  • Explore opportunities for new projects and improvement areas
  • Manage escalations - Support Circles in troubleshooting major degradations, aligning SME/OEM/NOC support when needed
  • Collaborate with internal stakeholders - Strategy/Quality/Planning for Circle-specific initiatives
  • Learnings & Best practices - Collaborate with Circle & Central SMEs for delivering Centrally driven projects like Churn/Data & Voice Experience etc.
  • Formulate and drive NPO Strategy, initiatives from People, Process & tools perspective
  • Drive NPO transformation tracks - Formulate and execute with Circles
  • Process simplification, aiming to remove redundancies, improve on efficiencies
  • Tools & Automation - Adoption, New requirements
  • Provide technical guidance, mentorship to Circle EHs and teams
  • Competency development, Hiring support for NPO function

Requirements:

  • Relevant working experience 18-22 Years in RF optimization in GSM, LTE, Volte & 5G technology and customer complaints improvement projects
  • Leading and managing teams performing analytical, investigative related to Ericsson/Nokia/Samsung OEM 2G/4G/VoLTE/5G Optimization customer experience projects
  • Expertise on planning and optimization concepts, Senior subject matter expertise on operator network and understanding
  • Strong Knowledge about RF tools, Radio Access Networks, GSM, LTE & 5G interworking, Call flows
  • Extensive experience on Ericsson/Nokia/Samsung GSM, LTE, VoLTE and 5G performance management


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