Regional Engineering Director
1 month ago
Key Responsibilities:
- Provide functional support to Circles on MS NPO deliveries
- Oversee Network Performance, Experience KPIs, and deep dive on trends to trigger actions to Circles and relevant stakeholders
- Explore opportunities for new projects and improvement areas
- Manage escalations - Support Circles in troubleshooting major degradations, aligning SME/OEM/NOC support when needed
- Collaborate with internal stakeholders - Strategy/Quality/Planning for Circle-specific initiatives
- Learnings & Best practices - Collaborate with Circle & Central SMEs for delivering Centrally driven projects like Churn/Data & Voice Experience etc.
- Formulate and drive NPO Strategy, initiatives from People, Process & tools perspective
- Drive NPO transformation tracks - Formulate and execute with Circles
- Process simplification, aiming to remove redundancies, improve on efficiencies
- Tools & Automation - Adoption, New requirements
- Provide technical guidance, mentorship to Circle EHs and teams
- Competency development, Hiring support for NPO function
Requirements:
- Relevant working experience 18-22 Years in RF optimization in GSM, LTE, Volte & 5G technology and customer complaints improvement projects
- Leading and managing teams performing analytical, investigative related to Ericsson/Nokia/Samsung OEM 2G/4G/VoLTE/5G Optimization customer experience projects
- Expertise on planning and optimization concepts, Senior subject matter expertise on operator network and understanding
- Strong Knowledge about RF tools, Radio Access Networks, GSM, LTE & 5G interworking, Call flows
- Extensive experience on Ericsson/Nokia/Samsung GSM, LTE, VoLTE and 5G performance management
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