Key Player in Customer Satisfaction

4 days ago

Anand, Gujarat, India beBeeCustomerSuccess Full time ₹ 75,00,000 - ₹ 1,12,50,000
Job Opportunity

The global speciality chemicals market is a large and rapidly growing industry, projected to reach $800 billion in value.

We are seeking a highly skilled professional to join our team as a Customer Success Specialist.

This role will involve coordinating across teams to ensure smooth execution of orders, providing timely updates to customers, and championing customer satisfaction across all touchpoints.

The successful candidate will be responsible for owning the post-sales customer journey, understanding customer-specific requirements, and ensuring accurate internal communication.

Main Responsibilities:

  • Act as the primary point of contact for customers post-sale
  • Share regular shipment updates, delivery timelines, and documentation status with customers
  • Work cross-functionally with Sales, Operations, and Supply Chain teams to align on customer expectations and deliverables

Requirements:

  • Excellent communication and project management skills
  • Able to work independently and collaboratively as part of a team
  • Strong analytical and problem-solving skills
  • Proficient in Microsoft Office and other productivity tools

What We Offer:

  • A competitive salary and benefits package
  • The opportunity to work with a dynamic and growing company
  • A collaborative and supportive work environment

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