Customer Service Advocate

1 day ago

Anand, Gujarat, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 12,00,000

We are seeking a dedicated and passionate individual to provide exceptional customer satisfaction to our clients.

Key Responsibilities:
  • Gaining in-depth understanding of products and services is crucial for this role.
  • Providing support through various channels, including email ticketing systems, social media, and phone calls, is essential.
  • Resolving customer complaints and queries requires providing detailed information to ensure customer satisfaction.
  • Maintaining accurate records of each phone call is vital for future reference.
  • Developing and leading training sessions for new employees enhances their skills.
  • Delivering outstanding customer service and satisfaction is paramount.
  • Following up with customers for additional information ensures timely resolution.
  • Capturing feedback from customers and implementing improvements fosters a positive customer experience.
Requirements:
  • Previous experience working as a Customer Support Executive or similar position is required.
  • Exceptional verbal and written communication skills are essential.
  • Strong problem-solving abilities enable efficient issue resolution.
  • A customer-centric approach is necessary for success in this role.
  • Ability to meet deadlines and prioritize tasks effectively is crucial.
  • Outstanding interpersonal and organizational skills facilitate seamless communication.
  • Excellent phone etiquette and active listening abilities ensure positive customer interactions.
  • A quick learner with exceptional decision-making skills can adapt to changing situations.

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