
Customer Service Representative
2 days ago
We are seeking a highly skilled Relationship Manager to support our operations.
Key Responsibilities- Act as the primary point of contact for customer inquiries via phone and email, ensuring prompt responses and resolution of issues.
- Maintain strong, positive relationships with clients by providing timely updates and resolving service-related concerns in a professional manner.
- Collaborate with internal teams, including operations, dispatch, and visibility, to deliver seamless customer experiences.
- Support account setup, documentation, and order processing, ensuring accuracy and efficiency.
- Manage escalations and facilitate proactive communication with customers to resolve complex issues.
- Assist with onboarding new clients, providing guidance on our services and ensuring a smooth transition.
- Document customer interactions and maintain accurate records in CRM systems, enabling data-driven insights to enhance customer experience.
- Analyze feedback and share recommendations with management to continuously improve service quality.
Requirements & Qualifications
- Bachelor's degree (preferred in Business, Logistics, or related field).
- 2-3 years of experience in customer service, client relations, or logistics support.
- Exceptional communication skills (verbal and written) in English.
- Strong problem-solving ability with a customer-centric mindset.
- Good knowledge of North American Trucking operations is an asset.
- Able to multitask and work under pressure in a fast-paced environment.
- Proficiency in MS Office and CRM tools.
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