Highly Motivated Customer Service Professional Wanted

1 day ago

Anand, Gujarat, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 8,00,000
Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, a customer-centric approach, and the ability to work in a dynamic environment.

About the Role:

The Customer Service Representative will be responsible for handling customer inquiries, providing prompt and accurate responses, and resolving issues efficiently. They will also maintain a high level of customer service by demonstrating empathy, professionalism, and a customer-centric approach.

Key Responsibilities:

  • Handle customer inquiries, provide prompt and accurate responses, and resolve issues efficiently
  • Maintain a high level of customer service by demonstrating empathy, professionalism, and a customer-centric approach
  • Collaborate with the sales team to provide seamless support throughout the sales process
  • Utilize CRM software to track customer interactions, document inquiries, and generate reports
  • Analyze customer data to identify patterns, trends, and opportunities for improvement
  • Ensure compliance with company policies and procedures, as well as legal and regulatory requirements
  • Contribute to the development and implementation of CRM processes and protocols
  • Continuously update product knowledge to provide accurate information to customers

Requirements:

  • Bachelor's degree in a relevant field or equivalent experience
  • Proven experience in a customer service or CRM role, preferably in the real estate or housing industry
  • Excellent verbal and written communication skills in English and Hindi
  • Strong interpersonal skills with the ability to build rapport and maintain positive customer relationships
  • Proficiency in using CRM software and tools
  • Analytical mindset with the ability to analyze customer data and generate insights
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Detail-oriented with strong organizational and problem-solving skills

Work Schedule:

Monday to Saturday, 9:30 am to 6:30 pm

If you are passionate about providing exceptional customer service and possess excellent communication skills, we invite you to apply for this exciting opportunity. Together, we can make a difference in the lives of our valued customers.

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