Sales Customer Support Professional

15 hours ago

Anand, Gujarat, India beBeeCustomerCare Full time ₹ 50,00,000 - ₹ 80,00,000

Job Summary:

We are seeking a highly motivated and customer-focused CRM professional to join our team.

The ideal candidate will have excellent communication skills, be able to handle customer inquiries efficiently, and provide seamless support throughout the sales process.

  • Responsibilities include:
  • Handling customer inquiries, providing prompt and accurate responses, and resolving issues efficiently
  • Maintaining a high level of customer service by demonstrating empathy, professionalism, and a customer-centric approach
  • Collaborating with the sales team to provide seamless support throughout the sales process
  • Utilizing CRM software to track customer interactions, document inquiries, and generate reports
  • Analyzing customer data to identify patterns, trends, and opportunities for improvement
  • Ensuring compliance with company policies and procedures, as well as legal and regulatory requirements
  • Contributing to the development and implementation of CRM processes and protocols
  • Continuously updating product knowledge to provide accurate information to customers
  • Striving to exceed customer expectations and contributing to a positive and collaborative team environment

Required Skills and Qualifications:

  • Bachelor's degree in a relevant field or equivalent experience
  • Proven experience in a customer service or CRM role, preferably in the real estate or housing industry
  • Excellent verbal and written communication skills in English and Hindi
  • Strong interpersonal skills with the ability to build rapport and maintain positive customer relationships
  • Proficiency in using CRM software and tools
  • Analytical mindset with the ability to analyze customer data and generate insights
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Detail-oriented with strong organizational and problem-solving skills
  • Flexibility to work on weekends or extended hours, if required

Work Schedule:

Monday to Saturday

9:30 am to 6:30 pm

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