Remote Customer Service Position Available

4 days ago


Anand, Gujarat, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 10,00,000

Customer Service Representative Opportunity

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  • Deliver exceptional customer service via phone calls to resolve inquiries, requests, and complaints at the first point of contact.
  • Utilize sound judgment to make informed decisions within established procedures for each service request, including logging, processing, and tracking inquiries. Meet or exceed Key Performance Indicators, Service Level Agreements, and quality standards to maximize customer satisfaction.
  • Manage and update customer interactions daily through workflows and queues on an account-wise basis.
  • Meet key and critical performance targets.
  • Ensure efficiency measures are met in accordance with performance targets and process guidelines.
  • Apply business tools and industry knowledge updates to identify problem areas and document business requirements through various updates and training sessions.
  • Maintain effective work procedures according to client process workflows and policy guidelines.

Required Skills:

  • Strong verbal and written communication skills.
  • Neutral accent and good cultural adaptability.
  • Ability to resolve customer queries in the first point of contact.
  • Focused on delivering a positive customer experience.
  • Professional, courteous, friendly, and empathetic demeanor.
  • Active listening skills.
  • Good data entry and typing skills.
  • Ability to multitask.
  • Capable of handling fast-paced, innovative, and constantly changing environment.
  • Team player with ability to contribute to process improvement ideas.


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