Customer Service Representative

17 hours ago

Anand, Gujarat, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 10,00,000

Job Title:

We are seeking a Customer Service Representative to provide exceptional support to our clients. As a key member of our team, you will be responsible for delivering outstanding customer experiences and achieving high levels of satisfaction.

About the Role:

The ideal candidate will have 0-2 years of experience in customer-facing roles, with a strong understanding of banking and financial services. Excellent communication skills in English, both verbal and written, are essential for this position. You should be able to work in a fast-paced environment, think critically, and possess a customer-centric mindset.

Key Responsibilities:

  • Provide prompt and professional responses to customer inquiries via phone, email, and live chat.
  • Resolve customer issues efficiently, ensuring timely and accurate resolution.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with colleagues to achieve service level agreements and departmental goals.

Requirements:

  • Strong problem-solving abilities and analytical thinking.
  • Excellent communication and interpersonal skills.
  • Able to work independently and as part of a team.
  • Adaptable and flexible in a dynamic environment.

What We Offer:

We provide a comprehensive training program, opportunities for career growth, and a competitive compensation package. Our team is dedicated to excellence, and we strive to create a positive and supportive work environment.

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