Technical Support Specialist

2 weeks ago

Thiruvananthapuram, Kerala, India beBeeTechnology Full time ₹ 8,00,000 - ₹ 10,00,000
Job Description">

As a Service Desk Analyst, you will be the first point of contact for IT support, ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction.

You'll work closely with users, technical teams, and service management platforms to deliver seamless support across various IT functions.

">Key Responsibilities:">
  • Provide first-level technical support and resolve incidents efficiently.
  • Manage service requests, incidents, and changes using ITSM tools (e.g., ServiceNow).
  • Support user onboarding, access provisioning, and basic resource requests.
  • Monitor system health and generate service performance reports.
  • Guide users through self-service portals and support documentation.
  • Coordinate with escalation teams for complex issue resolution.
  • Ensure compliance with SLAs and service quality standards.
">Required Skills and Qualifications">
  • 2+ years of experience in IT service desk, help desk, or technical support.
  • Hands-on experience with cloud services support (preferably GCP).
  • Proficiency in ITIL framework and service management processes.
  • Strong troubleshooting skills in application and infrastructure support.
  • Familiarity with remote support tools and basic system monitoring.
  • Excellent communication and customer service skills.
  • Ability to manage multiple tickets and priorities simultaneously.
  • Bachelor's or Master's degree in a relevant field.
">Benefits">
  • Fast-paced and collaborative work environment.
  • Opportunities to work with global teams and cutting-edge technologies.
  • Continuous learning and certification support.
  • Flexible work arrangements and a strong focus on work-life balance.
">About Us">

We are a global business and technology transformation partner, helping organizations accelerate their dual transformation to address the evolving needs of customers and citizens.

">

With a strong 55-year heritage and deep industry expertise, we are trusted by our clients to address the entire breadth of their business needs—from strategy and design to operations.

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