Customer Success Strategist

3 weeks ago


Gurgaon, Haryana, India Builder Full time
About the Role

We're seeking an exceptional Customer Success Manager to join our Delivery Team at Builder.

This is a unique opportunity to drive customer success and satisfaction, working closely with our customers to empower them to achieve their business goals.

As a Customer Success Manager, you'll be responsible for ensuring the ongoing success of our customers using our Studio Store products.

You'll partner with customers to understand their needs, develop positive customer experiences, and foster relationships that support customer satisfaction and loyalty.

Whether working with retail customers using our eCommerce product or restaurant owners using our restaurant product, your goal will be to enable customers to effectively use our products to achieve their business ambitions.

Responsibilities

  • Ownership of the onboarding process, ensuring customer onboarding activities are completed within the target timeframe.
  • Cross-functional collaboration with Sales and Product teams to reduce time to value for all customers in your portfolio.
  • Support the team to define and implement best practice customer training and enablement programmes to drive customer product adoption and advocacy.
  • Provide effective ongoing support and resolve customer queries in a timely manner to drive continued product success.
  • Cross-selling and upselling services and products from the Ecosystem relevant to customer needs.
  • Sharing voice of the customer insights and feedback with relevant stakeholders.
  • Reviewing customer complaints and concerns and seeking to improve the overall customer experience.
  • Conducting weekly and monthly reviews of core customer success KPIs to ensure your portfolio of customers are hitting their health metrics.

Requirements

  • Proven work experience as a Customer Success Manager or similar customer-facing role for a SaaS product.
  • Ability to multitask while maintaining attention to detail is key.
  • Experience working with brand image and promoting value through customer experience.
  • Exceptional ability to communicate and foster positive business relationships.
  • Experience working with data to understand trends and formulate action plans.
  • Accountability, personal organization, and a high degree of customer empathy are essential.
  • Experience in managing a diverse group and training each according to company standards.

What We Offer

  • Attractive quarterly discretionary variable pay dependent on your role.
  • Stock options in a $450 million funded Series D scale-up company.
  • Hybrid working.
  • 24 days annual leave + public holidays.
  • 2 x Builder family days each year.
  • Time off between Christmas and New Year.
  • Generous Referral Bonus scheme.
  • Fully funded Private Medical Insurance.
  • Free lunch at our state-of-the-art working environment in Gurugram.


  • Gurgaon, Haryana, India MRI Software Full time

    At MRI Software, we're seeking a seasoned Customer Success Strategist to lead our client engagement efforts. This role combines business acumen and technical expertise to drive client satisfaction and growth.Key responsibilities include:Developing and executing client success plans to meet business objectivesCollaborating with cross-functional teams to...


  • Gurgaon, Haryana, India myGwork Full time

    Company OverviewKyndryl is a leading technology company that designs, builds, manages, and modernizes mission-critical systems. As a Customer Success Strategist, you will be part of a diverse team that prioritizes customer success and inclusivity.Salary RangeThe estimated annual salary for this role is between $120,000 and $180,000, depending on experience...


  • Gurgaon, Haryana, India FieldAssist Full time

    About FieldAssistFieldAssist is a pioneering SaaS-based technology platform that empowers consumer goods companies to transform their route-to-market capabilities across the value chain. Our integrated platform connects distributors, retailers, sales teams, and leaders digitally, streamlining sales planning, processing, and prediction as well as distribution...


  • Gurgaon, Haryana, India LetsDressUp (LDU) Full time

    Key Responsibilities:As a Customer Success Executive at LetsDressUp, you will develop and implement customer success strategies and orientations to drive client satisfaction and growth. Your key responsibilities include:• Analyzing customer data to identify trends and opportunities for improvement• Developing feedback loops to solicit customer insights...


  • Gurgaon, Haryana, India Kae Capital Management Private Limited Full time

    Customer Success LeadKey Responsibilities:- Develop a deep understanding of brand challenges and how GobbleCube solves them, becoming a trusted advisor.- Proactively address brand issues, reach out with insights, and create "wow" moments for clients.- Identify and resolve pain points along the customer journey to enhance brand experiences.- Drive upsell and...


  • Gurgaon, Haryana, India Karix Full time

    Job DescriptionWe are seeking a Chief Enterprise Success Strategist to join our team at Karix. In this role, you will play a pivotal part in ensuring our enterprise customers achieve maximum product value and satisfaction.Your primary focus will be on the customer's transition from sales prospect to active product user. You'll enhance customer retention and...


  • Gurgaon, Haryana, India FieldAssist Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success professional to join our team at FieldAssist. The ideal candidate will have a strong background in customer-facing roles, excellent communication skills, and the ability to drive business growth through strategic partnerships.Key ResponsibilitiesWork closely with external and...

  • Product Strategist

    2 weeks ago


    Gurgaon, Haryana, India Salesforce Full time

    Job Title: Product StrategistWe are seeking a skilled Product Strategist to join our team at GreyOrange. As a Product Strategist, you will be responsible for defining and driving product strategies that meet the needs of our customers and drive business growth.About the Role:The successful candidate will have a strong background in product management, with...


  • Gurgaon, Haryana, India TalentXO Full time

    Product Innovation StrategistJob SummaryTalentXO is seeking a highly skilled Product Innovation Strategist to lead our IoT product innovation efforts.Key ResponsibilitiesCollaborate with executive leadership to identify new IoT market opportunities and develop business strategies.Lead product ideation, development, and launch processes, ensuring alignment...


  • Gurgaon, Haryana, India Max Life Insurance Company Limited Full time

    About Max Life InsuranceWe are seeking a highly skilled Artificial Intelligence Strategist to join our team at Max Life Insurance. The ideal candidate will have a strong background in AI and ML, with experience in developing and deploying AI-based solutions across the insurance value chain.Key Responsibilities:• Develop and implement AI strategies to...


  • Gurgaon, Haryana, India GradRight Inc. Full time

    Job Title: Digital Content StrategistGradRight Inc. is seeking a highly skilled Digital Content Strategist to join our team. As a key member of our marketing team, you will be responsible for developing and executing content strategies across various verticals.Key Responsibilities:Understand student-users, institutional partners, and develop customized...


  • Gurgaon, Haryana, India dentsu Full time

    About Dentsu IndiaDentsu India is a leading advertising agency network in the country, part of the global Dentsu International network. With a strong presence in over 145 markets worldwide, Dentsu India offers a range of services including media, customer experience management, and creative solutions.As a key player in the Indian advertising industry, Dentsu...


  • Gurgaon, Haryana, India Sunstone Full time

    Sunstone seeks a highly skilled Digital Demand Strategist to join its team, bringing expertise in driving growth through digital marketing channels.The ideal candidate will have at least 5 years of experience in user acquisition and growth marketing, with a strong background in Paid Search, Paid Social, Display, Retargeting, Affiliate, CRO, and SEO.A...


  • Gurgaon, Haryana, India Emoha Eldercare India Pvt Ltd Full time

    Job Title: Digital Marketing StrategistJob Summary:We are seeking a highly skilled Digital Marketing Strategist to develop and implement our digital marketing campaigns across all digital channels. The ideal candidate will have a proven track record of success in digital marketing, with expertise in SEO/SEM, marketing database, email, social media, and...


  • Gurgaon, Haryana, India Spinny Full time

    Spinny - A Leading Mobility CompanyWe are seeking an exceptional CUSTOMER RETENTION STRATEGIST to lead our efforts in driving engagement and retention of existing customers.The ideal candidate will have a deep understanding of CDP tools like Webengage, CleverTap, and MO engage. Prior experience in a B2C environment with a focus on retention & growth is...


  • Gurgaon, Haryana, India Builder Full time

    {"About UsWe're on a mission to make software development so easy everyone can do it – regardless of their background, tech knowledge or budget. We've already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we've only just started.We were voted as one of 2023's 'Most...


  • Gurgaon, Haryana, India Mobileum Full time

    Job OverviewWe are seeking a highly skilled Business Operations Strategist to join our Product Management Organization. This role will play a critical part in driving business growth and success at Mobileum.


  • Gurgaon, Haryana, India GradRight Inc. Full time

    Job Title: Digital Content StrategistGradRight Inc. is seeking a highly skilled Digital Content Strategist to join our team. As a key member of our marketing team, you will be responsible for developing and executing content strategies that drive engagement and conversion.Key Responsibilities:Develop and oversee the execution of content strategies across...


  • Gurgaon, Haryana, India Spectrum Talent Management Full time

    Job Title: Digital Marketing StrategistAbout the Role:We are seeking an experienced Digital Marketing Strategist to lead our online marketing efforts. As a key member of our team, you will be responsible for developing and implementing comprehensive digital marketing campaigns to drive business growth and customer engagement.Responsibilities:Design and...


  • Gurgaon, Haryana, India MICHAEL KORS Full time

    Job DescriptionWe are seeking a highly skilled Retail Category Strategist to join our team at MICHAEL KORS. This role will play a critical part in driving the success of our Amazon account and partnership.