Product Surveillance Executive
5 days ago
Vantive is a new company built on the legacy of Baxter, with a mission to provide best-in-class care to people worldwide.
Job OverviewWe are seeking a skilled Product Surveillance Executive to join our team in Gurugram, India. This is a mid-senior level role that requires effective management and processing of complaints and MDRs across multiple product lines.
Key Responsibilities- Manage and process complaints and/or MDRs, including daily tasks such as opening complaint records, collecting necessary information, and performing follow-ups with customers.
- Determine reportability of complaints and create associate regulatory reports (e.g., MDRs) per regulations.
- Evaluate complaints for need to investigate and coordinate sample retrieval.
- Respond to customer complaints and timely closure of complaints, as per procedure.
- Effectively manage workflow, identifying and escalating issues.
- Triage internal and external communication for complaints.
- Participate in continuous improvement efforts and projects, as assigned.
- May mentor and/or provide training & guidance to new team members.
Baxter offers reasonable accommodations to individuals with disabilities globally.
Estimated SalaryRupee 10,00,000 - Rupee 15,00,000 per annum, based on experience.
This salary estimate is based on industry standards for similar roles in the pharma and biotech industries in Gurugram, India.
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