Product Surveillance Executive

5 days ago


Gurgaon, Haryana, India Lifelancer Full time
About Vantive

Vantive is a new company built on the legacy of Baxter, with a mission to provide best-in-class care to people worldwide.

Job Overview

We are seeking a skilled Product Surveillance Executive to join our team in Gurugram, India. This is a mid-senior level role that requires effective management and processing of complaints and MDRs across multiple product lines.

Key Responsibilities
  • Manage and process complaints and/or MDRs, including daily tasks such as opening complaint records, collecting necessary information, and performing follow-ups with customers.
  • Determine reportability of complaints and create associate regulatory reports (e.g., MDRs) per regulations.
  • Evaluate complaints for need to investigate and coordinate sample retrieval.
  • Respond to customer complaints and timely closure of complaints, as per procedure.
Requirements
  • Effectively manage workflow, identifying and escalating issues.
  • Triage internal and external communication for complaints.
  • Participate in continuous improvement efforts and projects, as assigned.
  • May mentor and/or provide training & guidance to new team members.
Benefits

Baxter offers reasonable accommodations to individuals with disabilities globally.

Estimated Salary

Rupee 10,00,000 - Rupee 15,00,000 per annum, based on experience.

This salary estimate is based on industry standards for similar roles in the pharma and biotech industries in Gurugram, India.



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