Senior Surveillance Operations Manager

6 days ago


Gurgaon, Haryana, India Lifelancer Full time
Job Overview

We are seeking a Senior Surveillance Operations Manager to lead the management and processing of complaints and/or Medical Device Reports (MDRs) across multiple product lines.

About the Role

This role involves opening complaint records, collecting necessary information, performing follow-up with customers, determining reportability of complaints, creating regulatory reports, evaluating complaints for need to investigate and coordinating sample retrieval, responding to customer complaints, and timely closure of complaints.

Responsibilities
  • Manage workflow, identify and escalate issues.
  • Triage internal and external communication for complaints.
  • Participate in continuous improvement efforts and projects.
  • Mentor and provide training & guidance to new team members.
About Our Company

Lifelancer is a talent-hiring platform in Life Sciences, Pharma, and IT. We connect talent with opportunities in pharma, biotech, health sciences, healthtech, and IT domains.

Benefits

We offer a range of benefits, including:

  • A competitive estimated salary of $80,000 - $110,000 per year based on location and experience.
  • Opportunities for professional growth and development.
  • A collaborative and dynamic work environment.
  • Access to industry-leading tools and technologies.


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