Senior Surveillance Operations Manager
6 days ago
We are seeking a Senior Surveillance Operations Manager to lead the management and processing of complaints and/or Medical Device Reports (MDRs) across multiple product lines.
About the RoleThis role involves opening complaint records, collecting necessary information, performing follow-up with customers, determining reportability of complaints, creating regulatory reports, evaluating complaints for need to investigate and coordinating sample retrieval, responding to customer complaints, and timely closure of complaints.
Responsibilities- Manage workflow, identify and escalate issues.
- Triage internal and external communication for complaints.
- Participate in continuous improvement efforts and projects.
- Mentor and provide training & guidance to new team members.
Lifelancer is a talent-hiring platform in Life Sciences, Pharma, and IT. We connect talent with opportunities in pharma, biotech, health sciences, healthtech, and IT domains.
BenefitsWe offer a range of benefits, including:
- A competitive estimated salary of $80,000 - $110,000 per year based on location and experience.
- Opportunities for professional growth and development.
- A collaborative and dynamic work environment.
- Access to industry-leading tools and technologies.
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