US Voice Process Customer Engagement Specialist
2 weeks ago
Job Summary:
We are seeking highly skilled and dedicated Outbound Calling Executives to join our team.
The ideal candidate will possess excellent communication skills, customer engagement abilities, and a strong commitment to achieving sales and conversion targets while ensuring compliance with regulatory requirements.
Key Responsibilities:
- Make outbound calls to US-based insurance companies/patients/helpdesk as per process requirements.
- Engage customers in meaningful conversations to promote products/services or gather required information.
- Achieve daily, weekly, and monthly targets and conversion goals.
- Handle objections professionally and escalate complex issues when necessary.
- Collaborate with quality analysts to improve call quality and performance.
- Ensure compliance with regulatory requirements and industry standards.
Required Skills & Qualifications:
- Bachelor's degree or equivalent.
- 1–4 years of experience in outbound calling, preferably with US clients.
- Excellent verbal communication and interpersonal skills.
- Familiarity with CRM tools and call centre software.
- Open to work night shifts and adapt to US time zones.
- Goal-oriented with a positive attitude and strong work ethic.
- Knowledge of US culture and customer behaviour.
Benefits:
• Opportunity to work with a dynamic team
• Professional growth and development
• Competitive compensation and benefits package
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