Executive Account Manager
23 hours ago
Job Description:
We are seeking a highly skilled Executive Account Manager to join our team at Cog Culture. As an Executive Account Manager, you will be responsible for managing client relationships, understanding their needs, and ensuring client satisfaction.
Your day-to-day tasks will include communicating with clients, coordinating projects, addressing client inquiries, and identifying new business opportunities.
Key Responsibilities:
- Customer-centric: Must seek, process and execute client requests and product orders.
- Go-to Person: Must have all answers to queries regarding products/services, and processes and if required direct them to the account manager.
- Pro at Functionality: Must assist clients in using the products and services and keep them updated about new features launched.
- Coordinator: Must coordinate with internal teams to ensure timely fulfilment of product orders/services.
- Maintain trackers, and reports for client interaction, product/service usage, etc.
- Collect feedback and resolve client complaints.
Requirements:
- Proven work experience as an Account Executive, Account Manager, or in a similar client-servicing role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and negotiation abilities.
- Ability to build and maintain positive client relationships.
- Strong organizational and time management skills.
- Ability to work well in a team and collaborate effectively with cross-functional teams.
- Experience in the advertising or creative industry is a plus.
Estimated Salary: $80,000 - $120,000 per year, depending on experience.
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