Vacation Experience Manager

1 week ago


Solapur, Maharashtra, India beBeeProfessional Full time ₹ 4,00,000 - ₹ 8,00,000

As a key member of our team, we are seeking a highly skilled professional to support a leading short-term vacation rental company based in the US. This is a remote position requiring exceptional communication skills to ensure outstanding guest experiences and efficient management of reservations.

Key Responsibilities
  • Process refund requests and resolve billing discrepancies in line with company policies.
  • Address guest inquiries, concerns, complaints, and disputes with empathy and professionalism.
  • Offer recommendations for local attractions, dining, and activities to enhance guest experiences.
  • Supervise and mentor a team of reservation agents, fostering a positive and collaborative work environment.
  • Analyze data to identify opportunities for improving reservation processes and guest satisfaction.
  • Ensure adherence to established policies and procedures.
  • Other duties as assigned.
Essential Skills
  • Strong communication skills with a customer-first mindset.
  • Proficiency in property management systems (PMS) and reservation software.
  • Excellent organizational, multitasking, and leadership abilities.
  • A proactive approach to problem-solving.

Additional Details:

  • Work Location: Remote (India).
  • Shift: Night shift (US timings).
  • Education: We value skills and experience over degrees.
Why You'll Thrive
  • Opportunities for growth and development.
  • Collaborative and dynamic work environment.
  • Flexible working arrangements.


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