Guest Experience Manager

19 hours ago


Solapur, Maharashtra, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 10,00,000

About this role

We are seeking a Guest Experience Manager to join our team. As a key member, you will be responsible for delivering exceptional guest experiences across our properties in South and West India.

Key Responsibilities:

  • Provide top-notch customer service to guests throughout their stay.
  • Manage check-ins and check-outs efficiently, ensuring accurate completion of all necessary documentation.
  • Handle phone calls, messages, and inquiries, redirecting them to relevant departments when necessary.
  • Maintain and organize files, records, and documents, updating them as needed.
  • Create and manage spreadsheets for reporting and operational needs.
  • Assist in the procurement of monthly supplies.
  • Support the service of food and beverages to ensure guest satisfaction.
  • Issue invoices, checks, and assist in basic bookkeeping tasks.

Requirements:

  • A minimum of 6 months of industrial training or relevant experience in hospitality.
  • A pleasant personality and excellent verbal and written communication skills.
  • Flexibility and enthusiasm for traveling across South and West India.

What We Offer:

  • A competitive salary.
  • Performance-linked incentives of up to 35% of the gross salary.
  • Complimentary accommodation and meals provided by us.
  • The opportunity to work at multiple locations.


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