Current jobs related to Technical Operations Specialist - Kurnool, Andhra Pradesh - beBeeOperational
-
Technical Operations Associate
2 weeks ago
Kurnool, Andhra Pradesh, India beBeeClientSupport Full time ₹ 12,00,000 - ₹ 15,00,000Client Support Specialist RoleThis is an onsite night shift position with rotational hours between 5:30 PM to 6:30 AM, offering flexibility and variety.The Client Support Specialist plays a crucial role in ensuring the smooth operation and support of our technical tools and systems while maintaining strong relationships with clients. This role requires...
-
Operations Technical Learning Specialist
2 weeks ago
Kurnool, Andhra Pradesh, India beBeeOperations Full time ₹ 19,62,681 - ₹ 25,43,517Job DescriptionThe Operations Technical Learning Specialist plays a crucial role in developing and executing internal learning programs on the Business Process Management team. This position has a significant impact on the department's overall performance by collaborating with management, product managers, and Subject Matter Experts (SMEs).The specialist is...
-
Technical Operations Specialist
2 weeks ago
Kurnool, Andhra Pradesh, India beBeeOperations Full time ₹ 15,00,000 - ₹ 25,00,000Job Title: Technical Operations LeadWe are seeking a proactive leader to oversee and guide a team of technical professionals in a dynamic production environment.The ideal candidate will have strong background in Linux system administration, incident management, production deployments, and cross-functional coordination.This role demands a proactive leader who...
-
Technical Support Specialist
1 week ago
Kurnool, Andhra Pradesh, India beBeeServiceNow Full time US$ 84,400 - US$ 1,21,600Job Title: ServiceNow Technical Support SpecialistFedTec is seeking a highly skilled technical support specialist to provide top-notch assistance with the ServiceNow platform.The ideal candidate will have an in-depth understanding of IT service management (ITSM) principles, ServiceNow fundamentals, and general IT operations. This role involves resolving...
-
Technical Support Specialist
2 weeks ago
Kurnool, Andhra Pradesh, India beBeeTechnical Full time ₹ 4,00,000 - ₹ 7,50,000Job Title: Technical Support SpecialistWe are seeking a skilled and experienced technical support specialist to fill this role. The ideal candidate will have excellent communication skills and the ability to troubleshoot complex technical issues.Key Responsibilities:Handle customer queries via voice calls and provide timely resolutions.Provide technical...
-
Technical Support Specialist
2 weeks ago
Kurnool, Andhra Pradesh, India beBeeTechnical Full time ₹ 20,00,000 - ₹ 40,00,000Service Desk Position OverviewWe are seeking a technical support specialist to fill a key role within our organization.Provide first-level support via phone, email, and in-person to end-users.Assess and qualify requests, diagnose hardware, software, and network issues, and troubleshoot problems.Install, configure, and maintain computer systems and...
-
Technical Operations Specialist
2 weeks ago
Kurnool, Andhra Pradesh, India beBeeITSupport Full time ₹ 10,80,000 - ₹ 14,40,000At Everlight Radiology, we are seeking an accomplished IT professional to support our operations.Job RoleWe provide radiology reporting capacity to healthcare providers worldwide. As an IT Support Analyst, you will play a pivotal role in ensuring the smooth functioning of our IT infrastructure.You will be responsible for:Providing technical assistance to...
-
Senior E-commerce Operations Specialist
2 weeks ago
Kurnool, Andhra Pradesh, India beBeeOperations Full time ₹ 12,00,000 - ₹ 15,00,000**Job Title:** Senior E-commerce Operations Specialist**Overview:** We are seeking a highly skilled and experienced e-commerce operations specialist to join our team. As a senior e-commerce operations specialist, you will be responsible for managing multiple Shopify stores, building pages that drive sales, launching new products, and improving overall store...
-
Operational Campaign Specialist
2 weeks ago
Kurnool, Andhra Pradesh, India beBeeCampaign Full time ₹ 4,00,000 - ₹ 6,00,000Operational Campaign SpecialistThe key responsibility of an Operational Campaign Specialist lies in overseeing the successful execution of advertising and promotional campaigns across various digital platforms. This role requires high attention to detail, strict operational control, and effective coordination with cross-functional teams to ensure timely and...
-
Airbus Technical Documentation Specialist
2 weeks ago
Kurnool, Andhra Pradesh, India beBeeDocumentation Full time ₹ 15,00,000 - ₹ 25,00,000Technical Documentation Specialist">Our organization is seeking a skilled Aircraft Technical Writer with expertise in Airbus manuals and hands-on experience with aircraft such as A320, A330, A350, and A380.Key Responsibilities:Produce high-quality technical documentation to support aircraft maintenance, operations, and regulatory compliance.Maintain a...
Technical Operations Specialist
2 weeks ago
As a seasoned Technical Operations Lead, you will be responsible for overseeing the day-to-day technical operations of our customer support desk. This role involves leading a team of 15+ members in driving first-time fix and SLA adherence.
The successful candidate will serve as incident commander for P1s and tighten runbooks, monitoring, and handoffs with the Infra team. Key responsibilities include managing queues, priorities, and escalations, coaching L1/L2 on triage, logs, and runbooks, and owning shift rosters with Ops Lead.
The ideal candidate will have hands-on experience with Windows Server/AD/RDP/IIS, basic Linux, networking (NAT, VPN, SSL, DNS), certificates, virtualization/cloud, security/monitoring, and tools such as ManageEngine ServiceDesk Plus, Excel/Sheets, PowerShell/Bash.
Key Responsibilities:- Team Management: Run daily stand-ups, manage queues, priorities, and escalations.
- Coach Development: Coach L1/L2 on triage, logs, and runbooks; conduct weekly QA scoring and 1:1s.
- Shift Rostering: Own shift rosters with Ops Lead; ensure 24x7 coverage without burnout.
- Incident Command: Act as initial incident commander for P1/P2; stabilize, isolate, parallelize workstreams.
- Monitoring and Reporting: Validate signals from monitoring tools, correlation, and rollback/containment calls; publish weekly dashboards: SLA, CSAT, reopen rate, backlog aging, top 10 problem themes.
- Tooling and Automation: Maintain service desk tool hygiene: categories, templates, SLA timers, automations, and CSAT workflows.
- Documentation: Convert solved tickets to KB/runbooks; hit 80% runbook coverage for recurring issues.
- Problem Identification: Raise Problem tickets for chronic incidents; drive RCAs and corrective actions with Infra/Dev.
- Security Partnerships: Partner with Security/SOC for alert tuning and playbooks (lockouts, brute-force, EDR events).
- Hands-on: Windows Server/AD/RDP/IIS, basic Linux, networking (NAT, VPN, SSL, DNS), certificates.
- Virtualization/cloud: VMware/vCenter, CloudStack/OpenStack basics, snapshots/DR.
- Security/monitoring: FortiGate or PFsense, HAProxy, Wazuh/ELK, PRTG/Prometheus, backups.
- Tools: ManageEngine ServiceDesk Plus (SLA, automation, reports), Excel/Sheets, PowerShell/Bash.
- ITIL Foundation (or equivalent exposure).
- SLA adherence ≥ 90% (P2–P4); P1 comm cadence met 100%.
- MTTR ↓ 20%, reopen rate < 8%, CSAT ≥ 4.5/5.
- Runbook coverage ≥ 80% for top 20 recurring issues.
- Ticket backlog >7 days reduced by 60%; clean Problem/RCA pipeline in place.
